As a company founded on providing a better way in furniture, we pride ourselves on creating great customer experiences every day. Oftentimes, that experience starts with a personal conversation with one of our Design Advisors, like Dana Bonda. More than anything, Dana is responsible for Maiden Home’s reputation for exceptional customer experience. She works tirelessly behind the scenes to make sure customers are, simply put, blown away by Maiden Home.
Here, we invite you to join our coffee chat at Maman where we spoke with Dana about her experiences as one of Maiden Home's first hires, her day-to-day on the job, and her favorite moments from engaging with Maiden Home customers.
Hi! My name is Dana, and I am the Senior Manager of Operations and Design Advisor at Maiden Home. I started working at Maiden Home in October 2016, before we officially launched. It has been amazing to be a part of such an incredible company from the beginning.
I recently purchased and am in the process of decorating my own "maiden home". I live with my husband Alex and our fur baby Luna (a Greater Swiss Mountain Dog), and we have a human baby on the way!
I work with our customers on a one-on-one basis during the design process. This means reviewing floorplans and photos and working with our customers to figure out which piece and fabric combinations are right for them. My job is to ensure our customers have an exceptional experience, from the time they ask a design question or place a swatch kit order through the transition to our specialized Customer Care team that ensures the safe delivery of their piece.
One thing I always tell our customers is that no questions are off-limits. Choosing a sofa is a big decision, and it can sometimes be overwhelming! But if you tell me a little bit about your space, your family, and your concerns, I can help you navigate the design process. I’m an expert and I’m happy to be your resource.
Here are a few of the ways I can help:
My favorite part of the job is seeing your vision come to life, and I feel lucky to be a part of that!
I track each of our orders very closely and am in constant communication with our partners in North Carolina. As your piece is being constructed, I will send you production updates along the way, letting you know when your frame is being built, springs are set, and fabric upholstered.
Once your piece ships, I work with our White Glove Delivery teams to ensure a seamless delivery experience. As part of our White Glove services, our teams will schedule a delivery appointment, unwrap your piece, and assemble it in your home exactly where you want it.
Since I joined the team, I have been given a firsthand look at the art of building beautiful, handcrafted furniture. Our partners in North Carolina are so proud of their work, and I’m excited I get to bring it to the online consumer in a way that has never been done before.
I am in the process of furnishing my own home, and I always find myself asking, “Where did this piece come from?” “Where was this made?” Quality is everything when it comes to furniture, and working at Maiden Home has made me a much more informed consumer.Who wouldn’t want a handcrafted piece made by the best?
I recently worked with a customer, and we landed on our Ludlow in Velvet for her home – it’s beautiful! After delivery, she was so thrilled with her piece she sent me a photo of her daughter sitting on their sofa with a huge smile. It is super rewarding to know I was a part of making their house a home.