Seamless Service: What to Expect When you Choose Maiden Home06/06/2019
For many of our trade clients, Maiden Home has become their go-to source for custom upholstered furniture. Of course they love our timeless design and curated assortment that makes it easy to build beautiful pieces for every project. But the reason they keep coming back to Maiden Home is because they truly love to work with us and can feel confident in the quality of the product they are using in their projects. We’ve created a more seamless and effortless experience for designers that allows them to get back to what really matters: designing gorgeous spaces for happy clients.
In this post, discover what ordering with Maiden Home looks like, and how you can expect us to go above and beyond in delivering beautiful, handmade furniture for your client seamlessly.
Step One: Personalized Service
Before you’ve even ordered with Maiden Home, connect with your personal Trade Client Specialist who will be a resource as you navigate Maiden Home’s fabric and leather options, discover our comfort profiles, and explore special customization for your project.
Your dedicated specialist will be your point of contact from project to project and will become an extension of your team, helping you identify the best pieces, providing proactive updates, and celebrating with you as you finish a successful project.
Step Two: Custom-made perfect
When you need an exact measurement, or a very specific fabric, we have you covered. Maiden Home offers to-the-inch customization for our trade partners, including the ability to customize elements of our pieces that are not available on our site.
Additionally, Maiden Home offers Customer’s Own Material (COM), so that if you want to go a bit bolder, or just know exactly the material you want, we can make that happen with our workrooms in North Carolina.
Step Three: Easy, modern ordering
No more sitting on the phone with a sales rep to place an order for custom furniture. Order the exact piece you need online with a few clicks. Have more in-depth questions? Your dedicated Trade Client Specialist is on hand to help as you place your order. But if you have a simple question that you need quickly answered, feel free to chat us at maidenhome.com for a response within seconds.
Step Four: Kick back
We’ll send you weekly updates as your client’s furniture moves through our workroom, giving you the peace of mind that we’re tracking your order closely to make sure there are no delays or issues. If we hit any snags, your Trade Client Specialist will send you an email immediately to let you know, with helpful solutions to make the experience as simple for your client as possible.
Step Five: Stress-free delivery
Once your client’s piece arrives to the local delivery agent, you’ll receive a call to set up a convenient time to receive delivery. Whether your client’s furniture is being delivered directly to their home or to a receiver before install day, our delivery partners are well versed in making sure they have a seamless delivery.
Step Six: Quick, efficient issue resolution
It’s rare, but as anyone familiar with shipping furniture over long distances is aware, transit issues can happen. We’re committed to making sure that your client receives a beautiful piece they’ll love for years to come - so should anything happen, we’ll work quickly to bring any issues they may have to resolution, whether that means sending a local repair technician to their home or replacing the piece entirely.
Step Seven: Come on back
We’re thrilled to count many of our trade clients as repeat customers, and the refrain we hear again and again is that they keep coming back to Maiden Home because our level of service can’t be beat. It’s a compliment that we don’t take lightly and a bar that we continually raise. We look forward to counting you among this community of Maiden Home designers.
You can email your personal Trade Client Specialist today to be introduced, or if you’d like to get started, you can order a full set of Maiden Home swatches via this link to have easy access to our full assortment of fabric and leather options.