The entire process of selecting swatches to delivery was seamless. Ordered the couch at end of July and delivered by mid November.
We chose the cider color in performance velvet and it is GORGEOUS!
Firm construction, attention to detail and VERY comfortable. My only issue is with the cushions. While they too are very comfortable, there IS maintenance required to maintain their shape. They are not a firm foam core and you do sink in a bit when you sit so be aware of that. The fabric on the cushions bunch a little when you sit so expect to periodically smooth out manually with your hands if you want them to look crisp. I do LOVE that the cushions are reversible and we do flip them once a month. The alligator clips that hold the cushions in place are wonderful!
We love our Ludlow sofa. We ordered the 90" in Merino granite and upgraded to a single bench cushion for the look we were hoping for. It's a gorgeous couch. The seat is deep enough to curl up on but supportive enough to sit upright very comfortably. The merino is soft to the touch, like a very soft flannel or chamois feel. We ordered the pecan stain for the legs which looks a little more painted on than real wood. That we don't love but it's minor. If we were to do it again, I think we'd order a darker stain for the legs. We had very good communication from customer service throughout. A couple of weeks before the projected delivery we were informed that there was a fabric issue that didn't pass inspection and delivery would be delayed another month. But in the end we received the couch within days of the original delivery window. Very happy with the quality, design, price and service. Would definitely do it all again.
Ordered the Ludlow August 1st, I was informed of delay. Now they informed me the couch has shipped but won't arrive till mid November and as late as December 26th. They explained lack of truck drivers due to covid. How long are we gonna blame covid for everything. Company I work for ships big pieces of equipment every week, no problems getting them out to their destination certainly not a month and a half. Extremely disappointed, really thought I would have this done by Christmas. I won't ordered online again. I was going to order chairs but it go's without saying that won't happen now.
We have had ours for two years and absolutely love it! It is incredibly comfortable and very well-built. Thanks Maiden Home:)
We’ve had our couches for 6 months now and we love them! They are so soft and comfortable. My daughter spilled some juice on them and it came out with just water. And we get so many compliments when people come over. But even better than the couches is the customer service. When our delivery first arrived I noticed a tear in the underside fabric. They sent a repair person out and it was like new in a couple of days. And then a few months after purchase, one of the buttons on the back popped out. Again, a repair person was sent and in minutes it looked brand new again. For that reason alone I will buy more furniture from Maiden Home in the future.