We are an interior design firm and recently specified the Essex Bed in Performance Linen Creme. The client is thrilled with the style and overall quality of the bed. As a firm, we were very pleased with Maiden Home's customer service. We found them to be very responsive and addressed our needs in an efficient and timely manner. Highly recommend this product and company!
Beautiful bed, great delivery & I couldn’t be happier with my purchase and the quality of the bed. I will be shopping with Maiden Home again.
Ordered a ready to ship bed, came quick, delivery team assembled it in 15 mins. Solid construction. Happy with our purchase.
I don't typically write reviews, but the furniture shopping process was so exhausting...this was warranted. Full disclosure, we've only owned our MH furniture for roughly 3 weeks, so I cant yet opine as to long term durability....
We purchased two 7ft bench seat Crosby, Tuscan Brown Leather couches, and a king Essex bed in Oyster performance fabric, during the heat of COVID, following an exhaustive search which included all the major brick and mortar stores and direct to customer online providers. Ultimately we didn't feel like Crate and Barrel/West Elm's quality justified their price, the online shops products wouldn't last, and RH's prices were too hard to justify, though the quality was there. We wanted couches that could withstand kids, dogs, etc. Couches we can use for the next 30 years. The swatches provided were excellent representations of what was delivered, and in our opinion, the final product is at par with RH's quality, and a significant step above CB/WE. The leather is thick and feels durable, yet remains buttery soft to the skin. The house smells like a new car....an expensive one. Scratches show, but we like the look, and they can be removed easily.
Prior to delivery, we were notified that there were issues with our two couches that had been identified by the shipping contractor. After consulting MH, the couches were shipped with the imperfections, which turned out to be what looked like two small burn holes in the same location of both couches. I'm not sure I would have noticed, but after mailing pictures of the imperfections, MH is sending out a specialist to replace the panels on both couches. Needless to say, we've been pleased with the customer service.
The Essex bed is well made, all hardwood...very heavy. Our only complaint is the screw for the center support leg doesn't screw in flush with the support beam, so it impedes the cross bar support from sitting flush. We had to shim a few of the cross bars with cardboard to keep them from knocking. Easy fix, but an issue that might be easily remedied during the build process.
Build/Delivery times were approximately 3 months. CB and RH times were twice that last time we checked. We were kept up to date through the process.
All in all, very pleased with the Maiden Home experience. Such large expenditures made sight unseen are nerve wracking, and we felt like MH did a commendable job of putting many of our concerns to rest. We'll continue to recommend their products, and can see ourselves ordering additional pieces in the future.
5 stars. I ordered my Essex bed in Bone, in Performance Textured Linen. It is gorgeous, 56" high. I am so happy with customer service, they were so easy to connect with and very helpful in finalizing a few decisions based on size and fabric. The bed came in their prescripted time frame. The delivery was highly professional. I look forward to working with Maiden Home with future purchases.