We were SO thrilled with our TWO Ludlow sofas! Dana can vouch for how many samples we ordered, and how nervous we were to commit! I was nervous until the second I saw them! But wow! what a huge surprise!!! The quality and comfort, the fabric is PERFECT, and we are soooo happy with them. I have to add it was really customer reviews that sold me on moving forward. So I hope you will also trust me when I say how beautiful our sofas turned out. This was a giant leap of faith for me. And, I found Maiden Home on instagram, which is all the more a leap of faith.Thank you!
I am so happy with Maiden Home. Not only are the products top-notch, but the support and design advice is incredible. I feel like a valued customer. The founder even sent me a hand-written note. I have raved to family and friends about this company and intend to continue furnishing my home with the beautiful, quality furniture.
I’ve never ordered furniture online and I probably will never do it again. I REALLY wanted to love this furniture. I researched and read reviews for here for nearly a year before making a decision to purchase. Placed order 1/14 and delivery was 3/1. Our idea of “white glove delivery” is not what we received. The delivery team arrived and did nothing to protect our home floors from the mud and rain they tracked inside. Didn’t remove their footwear or apply disposable covers. We were the last delivery of the day, and their hands reflected this. No attempts were made to take the extra steps to avoid damaging, or staining these pieces. The sofa never made it off the delivery truck as they chose to load it on one side and managed to break the base from the sofa while in transit. One leg on the chaise had an area that lacked stain adherence and the delivery team felt coloring it in with a mismatched stain marker would suffice. The chaise cushion looked terrible. Puckered, stray threads and an overall uneven appearance right out of the truck which would show your body imprint after sitting for a short period of time. If it looks like this within day one, I can only imagine how poorly it may hold up with repeated use over time. I will say that Dana with Maiden Home did everything within her power to get our concerns remidied. They sent a replacement base for the sofa to be reapplied and more than three weeks after the original delivery date we are still awaiting delivery of the sofa. Maiden Home ordered a replacement chaise cushion and again, we are awaiting its arrival. My husband was right, and I am eating crow about purchasing something like this without ever seeing, or sitting on it. He would like me to arrange return of these pieces, but I would like to wait for the replacements to arrive before deciding how to proceed. I fear this furniture will not hold its shape or wear well within year one, let alone several years. Definitely feeling less than excited.
We ordered a pair of Ludlow couches and are thrilled with them! We love the color, craftsmanship, and style! Also, the performance fabric is dynamite. We have two dogs who occasionally jump on couches with imperfect paws 🐾 A damp cloth cleans it perfectly. Super big deal to us. Firm feel but comfortable.
It's very early to tell, but so far I have been pleased with how solid this piece of furniture is: no creaking thus far. I'm interested in seeing how it fares over time. My only concern is that the longer 'chaise' portion is already starting to sag a bit.
Hi Andrea, thank you for your review! We are so thrilled to hear your feedback on the construction and quality of your new Ludlow chaise sectional. The cushions on the Ludlow collection are designed to be highly resilient, but it is not uncommon to see extra ‘settling’ on the chaise section as it is the most coveted spot! If you would like, you can redistribute the cushion’s fill by removing it entirely from the frame and using your hands to fluff the piece from the sides. This is one approach for regular maintenance of your piece. If you have any questions on this, please don’t hesitate to reach out to us at email@example.com. Thank you so much for your order and we hope you continue to love your piece for years to come!