I was introduced to Maiden Home from a good friend and happy to say that I am love with my Ludlow Sofa. The customer service was exceptional from start to finish. The ability to sample the ALL sofas after making an appointment in the NYC showroom made the sofa search enjoyable and seamless, especially after being greeted by Nidhi. She was enthusiastic and knowledgable about the market and the materials that encompassed the beautiful furniture. That said, I was also provided a sample of fabrics to let me "live" with each before making a final decision. Living in NYC and my sofa suites multiple purposes, I decided to add the Graphite Performance fabric to my Ludlow Sofa for optimal resilience. IN LOVE! - Debbie
Exceptional service and quality. I bought two new couches for my home in Southampton, NY and love the look, comfort and quality. Timing took less than expected and all went off effortlessly. Email updates on production status were also helpful and reassuring that I had made the right decision purchasing from Maiden Home. Highly recommended.
Just received our Ludlow sofa and am in love!
Fabric is lovely - workmanship meticulous. Frame is well designed and well proportioned.
Order process was easy. Swatches came very quickly. Delivery was flawless and on time.
Website easy to navigate.
Customer service responses within minutes.
Getting updates has been wonderful.
I am a designer with 15 years under my belt and have worked with many, many vendors - Maiden Home is by far one of the best I have encountered and I am happy to continue to do business with them. It has been a pleasure from order to delivery. I have since ordered 2 additional sofas and a chair for a model home and am excited to see those. Same service level with these additional orders.
This company is going places - they know how to run a business in an industry fraught with mishaps and miscommunication.
I will Insta some photos and tag Maiden if you want to see finished result - very impressed.
As a designer who has worked in the field for 12 yrs (a few of them in a family owned re-upholstery shop), I have seen many sofas. Many of the custom ones cost 5K+ and are incredibly comfortable (as well as durable) and have lead times of 8-12weeks. The less expensive options (3K and below) usually are super stylish and come quickly but over time the cushions turn to pancakes, the fabric pulls and doesn't hold up, and you usually end up wanting to give it away within 5 years because it "looks bad".
I hadn't heard of anyone else using Maiden Home, but after reading how the pieces are made (from sources that don't cut corners) and offer Crypton fabric (typically a trade only material), I was sold.
The samples came quickly and were impressive. The customer service was AMAZING and were helpful (especially when you need a kid+cat+dog proof fabric). The best part was the delivery. First, the delivery company they use is very professional and careful (giving me lots of updates about when they would be there). Then once I sat down, I was convinced I just got a 6K sofa! The comfort and quality is really that high!
And typically with custom pieces, I have to call to check up on the production process to update my client. But with Maiden Homes, they keep you in the loop (not the other way around).
I plan on using Maiden Homes for many future clients because I know that years from now, they will still love the pieces they bought.
With styles that are current yet timeless, and customer service that is top notch, we as designers continue to order beautiful pieces through Maiden Home, but what our client's love the most is the attainable price point. Time and time again our client's are blown away by the quality and construction of their chairs and sofas. We love that we can offer such well made pieces and not stretch our client's budgets. Keep up the great work Maiden Home!