a portion of my bed arrived slightly damage (probably happens en route). It was cosmetic so I took the shipment and noted it in the delivery form. i called maiden home and spoke to a kinda intelligent person in their New York office who diagnosed and addressed the issue immediately. A replacement part was sent and in two weeks they had scheduled someone to come in and install it. The bed is beautiful but this company provided an experience that’s even more beautiful. I get that things can break in transit - comforting to work with a company that’s fair, classy and honest to deal with when stuff happen. Will definitely shop with MH again!
Great service, great bed. My friend recommended the company and they were spot on.
Love, love, LOVE my new Thompson bed! I was concerned that it might not be solidly constructed enough to prevent movement but no issue there. The wood and finish are gorgeous and flawless. The upholstery is absolute perfection. There are two very minor complaints which I think I can work around… 1) the 2 inch inset makes it a bit difficult to reach under and lift my king mattress when making the bed. Answer? A 2 inch high bunky board. 2) my existing mattress slightly reveals the slats at the corners, in other words the mattress doesn’t fit perfectly, it’s a tad small for the space provided for the bed. Answer?… 1) thick enough bedding that will fill the majority of those spaces or 2) get over it! I admit I’m a relentless perfectionist. The delivery duo did a superior job of bringing the parts in without marring the new paint in my foyer and stairway (unlike the movers who gouged the walls and window woodwork) and put the bed together in no time and with great skill. Plus, they were extra friendly despite their heavy delivery schedule. All in all an exceptional purchase and installation experience. I highly recommend this piece. Thank you Maiden Home!
I've wanted an upholstered headboard for a very long time with the matching side finished but nothing I saw on retail was satisfactory. It wasn't until we discovered Maiden Home that we felt the Thompson Bed would look just right in our new home. After months of ordering fabric and wood samples we came up with the exact right combination and we are thrilled and delighted with our purchase. The bed is gorgeous and comfortable and makes our bedroom warm and inviting. And an added bonus was it came earlier than expected. We are so happy and the people at Maiden Home were beyond easy to work with. No issues at all. If you are considering ordering, go ahead and take the plunge. You won't regret it.
Ordered the Thompson bed and received it faster than estimated. The quality is amazing and the customer service was phenomenal throughout the entire process. This bed is beautiful and the craftmanship of is amazing. Worth every penny.