Customer Reviews

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Beautiful/But

I ordered the Warren sectional in June. After getting many swatches I decided on the Performance Tweed in Oatmeal which is beautiful and very durable.So far I've gotten one spot of something on it and it came right out with just a wet cloth. I went with the bench cushion which I really like. However, I was very hesitant to order this big of a purchase online since I wasn't able to sit on it.But, all the great reviews I took a chance. I ordered it in June and it shipped first part of August did not get here until first part of September. Delivery said it would be here between 5-9pm did not get here until 10:30 pm. I loved it, it was beautiful, construction was well made, material durable. My only problem with it is the back cushions. They are so soft give no support when sitting.They need to be taller as well. Very low. I would have returned before my 30 days was up. with the crazy of things at the time i didn't get around to it. I did contact customer support and they were very nice and sent out new inserts for the cushions. they are some better but still too short and soft. Need to be taller and firmer. Even though the sofa is very beautiful the back cushions make it very hard to just sit on it. Purchasing was very easy and customer service was very nice. I am regretful for making this big of a purchase online. My husband complaining about it every night doesn't help.That's my true experience.

Hi Annie, thank you for taking the time to share your experience! We appreciate your feedback on The Warren, and we’re so sorry that your delivery experience was not consistent with the service levels we hold our partners to. We will be following up with your local delivery agent to address their timeliness and communication during delivery, and hope to provide you with better service in the future. If you ever have questions about our pieces’ comfort profiles or styles, please don’t hesitate to reach out to our Design Advisors at designadvisors@maidenhome.com. We offer a range of comfort profiles in our assortment and we are always happy to help narrow down the right style for your home!

E
E.F.
Perfect purchase!

I purchased the Warren in Ash leather, and it is fabulous. I also purchased the Hudson daybed in Ash Leather and Pebble fabric (and put it in my living room). I LOVE THE HUDSON DAYBED! Then, I figured if Maiden Homes likes the Ash Leather with the Pebble fabric well enough to pair them together in the Daybed, then the Pebble would be a right choice for my side chairs (I got the Mercer Chair's). I topped off with the blue leather Hayes Chair. I could not be happier! The quality is exceptional; the process so simple (no hick-ups) and having a Maiden Home designer was very beneficial! I called several times for design advice, and it was vital in me making my decision's.

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