We just spent the night on our new Wythe bed and are extremely pleased with it. The low profile makes it extremely stable and the fabric and styling is exactly as expected. As good, if not better quality than our previous RH bed and a better value. Shipping was delayed slightly, which is basically the standard right now, but they were good about providing updates without my asking and were spot on for final delivery estimates. There was a bit of confusion over missing support legs upon delivery, but the service team worked quickly to resolve it. I was hesitant to order from this company since I had just seen their IG ads and nothing else, but they are definitely legit.
While we didn’t realize the patience it would take to wait for our bed to arrive, we’d do it all over again because of how happy we are with the whythe. Major life upgrade to have the comfort of the plush down headboard and looks absolutely gorgeous in our bedroom. Officially adulting hard over here. Would absolutely order from Maiden Home again in the future.
So happy we decided to purchase our bed frame from Maiden Home, as our bed frame is so elegant yet simple. Delivery team and overall online experience was great and easy to work with.
I purchased this bed frame in the fall when moving into a new home. I was hesitant to order from a company I knew little about, but took a chance and could not be happier. The bed frame is well built and incredibly comfortable. Set up was easy and straight forward. The headboard feels like a supportive pillow. It looks expensive and chic - The linen is gorgeous and durable. Well worth the wait! Could not be happier with my purchase.
I was so excited about buying this bed for my father last year in the Summer. It looked really nice. Unfortunately, it takes forever to make, and they outsource their delivery to a company called Pilot. The first time they delivered, Pilot refused white glove delivery. Because the personnel didn't wear masked in a pandemic in LA, my father quickly excused them and put it together himself. Some hardware was missing too! Since he couldn't wait he bought a replacement piece so he could sleep on a bed. Then the mattress would not fit the bed frame. The mattress is standard from Tuft & Needle. It overhung the edge of the bedframe, clearly their specs were defective. The customer service was nice and worked with us, and eventually we decided to give them an opportunity to make a new bed with longer bed frame. After a few more months, delivery day is here. The delivery service won't take away the old bed, the new bed appears to be exactly the same, no change in manufacturing, so we just wasted everyone's time. Now we are fighting with delivery people to take the old bed back. Very frustrating experience and I simply cannot recommend Maiden Home. My last comment was screened, and if this one is screened again, then I will be reporting Maiden Home. I really wanted to love this company and their products, but my experience was not good. I'll stick with Crate & Barrel for more reliable service, products, and care.
Hi there, Thank you for taking the time to share your experience with our team. We agree that your delivery experiences were far outside of our standard expectations, as we take adherence to safety procedures and our white glove delivery standards seriously. To explain why your previous review was held, reviews are automatically held if there is an open investigation or replacement in place. While our team is confident that your new bed that arrived today would have resolved our previous concerns, we are truly sorry that your delivery experience today precluded your new bed being assembled in your home. We appreciate you taking the time today to walk us through your experience today, and please do not hesitate to be in touch with our Customer Care team at firstname.lastname@example.org with any additional questions.