Trade Page – Maiden Home

Trade Page

The Maiden Home Trade Program offers design professionals exclusive pricing and benefits to help you bring your projects to life.

A Dedicated Trade Specialist

Your dedicated trade specialist is here to make every step of the design process seamless. For assistance with sampling, custom orders, or inquiries about COM/COL, contact your trade specialist via email at, by phone at (888) 513-5754, or schedule an appointment at the New York Flagship.

An Array of Custom Order Options

Extensive custom order options are always at your fingertips. With COM/COL and custom dimensions, every Maiden Home design can be tailored to complement your client’s space.

Trade-Exclusive Collection Previews & Events

Enjoy a first look at new collections and materials along with invitations to trade-only events at the New York Flagship.

Which industries and professions qualify for the Maiden Home Trade Program?

The Maiden Home Trade Program is open to residential interior designers, licensed general contractors, architects, and professional home stagers who work directly with homeowners.

Applicants must provide one of the following professional documents to qualify for membership: A current business or state professional license in a residential or commercial design business or the hospitality industry; proof of current AI or IDI provincial registration; proof of current ASID membership; interior design certification such as NCIDQ or CCIDC; a resale certificate.

How do I place an order using my trade account? And how do I pay for my order?

Trade orders can be placed through our website using a credit card for payment. Simply enter your trade member code at checkout to redeem your trade-exclusive pricing. Your code is listed in the welcome email you received after we processed your application.

How can I obtain a formal quote for an upcoming order?

If you would like a formal quote in the form of a PDF for your internal records or a client presentation, please email the details of your desired order to

What types of extra customizations are available to trade members? Does Maiden Home offer COM/COL?

You can customize the width and depth of our pieces as well as the number of cushions. We are not able to customize design details such as legs, trims, and arms.

Nearly every piece in the Maiden Home collection is available with COM/COL. Please email to inquire.

How can I place an order for a custom piece?

Please email to inquire about custom pieces, noting that custom pieces incur upcharges, require additional lead time, and are final sale.

How long will it take to receive my order?

We work hard to deliver your furniture promptly while upholding our high standards for quality, and we’re proud to make pieces that are ready to deliver in as few as four weeks. Please note that estimated delivery timelines are product-specific and dependent on your location. Up-to-date delivery estimates are listed on each product page. If you have questions, please contact prior to ordering.

Orders placed immediately before, after, or on Independence Day, Thanksgiving, Christmas, or New Year’s Day will require additional lead time due to our partners' closures around the holidays.

After you place your order, you will receive an email notifying you that your furniture is in production. You will receive another email with an estimated delivery date when your order ships. Approximately two to three weeks after your item ships from our workroom to a local distributor, our white glove agent will contact you to schedule a delivery time that suits your schedule.

How do I track my order?

You will receive weekly updates throughout the production process. After you place your order, you will receive an email notifying you that your furniture is in production. You will receive another email with an estimated delivery date when your order ships.

Can I expedite a trade order?

Every Maiden Home design is made-to-order. As such, we cannot expedite production. That said, expedited delivery options may be available depending on your location—contact to inquire.

Do you offer swatches?

Complimentary swatches are available through the Maiden Home website and at the New York Flagship. To order fabric and leather swatches, click here; to order shearling and wood swatches, click here.

Please note that natural nuances in the grain and texture of wood are expected. As such, wood swatches may not look exactly the same as the wood used in final pieces.

Does Maiden Home charge sales tax?

Maiden Home is required to collect sales tax on orders shipping to most states, excluding Alaska, Delaware, New Hampshire, Oregon, Montana, and Hawaii. Sales tax will automatically be applied to your order at checkout, unless it is being shipped to one of the aforementioned states. If you are tax exempt, please email your resale certificate to us at

Can you ship to my receiver or my client’s home?

We can ship your order to your receiver or directly to your client—simply enter your desired shipping address at checkout. Changes made to your shipping address after ordering may result in a transit delay.

How will my order be delivered?

Most orders are delivered via white glove delivery service starting at $145, but a selection of smaller items are delivered by UPS.

If you choose to have your order delivered to a receiver, please note:

  • You are responsible for fully inspecting your piece upon delivery. Any damages must be marked on the Proof of Delivery form and communicated to Maiden Home within 24 hours of accepting delivery.
  • Maiden Home is not responsible for any damages incurred during storage.
  • Should your client wish to exchange or return their piece within the 30 day window, please email We cannot accept returns or exchanges after this window passes.
Can I share photos of my project for Maiden Home to feature on social media?

We would love to see photos of your completed projects. Send your professional-grade photos to

What is your return policy?

Should you wish to return your order, contact within 30 days of delivery to initiate the return process. We will pick your order up and refund you the full amount paid minus 10%—unless it is damaged, soiled, or excessively used.

All pieces must be successfully delivered before we can initiate a return, and we can only accept one return or exchange per delivery address.

Please note that the following items are final sale and cannot be returned or exchanged:

  • Pieces that we are unable to deliver due to sizing or fit issues, or pieces that have been altered or customized in any way after delivery
  • Orders with bespoke customizations such as custom dimensions, configurations, or COM/COL
  • Replacement parts, accessories, and additional parts such as slipcovers, cushions, and covers
  • White glove shipping charges (non-refundable)

In the event that your piece has a manufacturing defect or damage from transit, we will make every effort to resolve the issue—this may include providing a repair or replacement.

What should I do upon receiving my COM/COL order?

Please thoroughly inspect your pieces upon delivery. In the unlikely event that there are any issues, notify Maiden Home within 24 hours and ensure the issues are noted on the Proof of Delivery form.

In the event that Maiden Home is solely responsible for the loss or damage of a COM fabric, we will reimburse you the lesser of $25/yard or the actual fabric cost. In the event that our partners deem they are unable to work with the fabric provided, the customer is responsible for return shipping fees.

Please note that all orders with bespoke customizations and/or COM/COL are final sale and cannot be canceled. While we make every effort to provide accurate information on lead times, we are unable to guarantee any delivery dates, and delays are not a reason for exception to our final sale policy.

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Please allow one to two business days for application processing. In order to qualify, you must attach a current business or state professional license, or a resale certificate for an interior design or architecture business.

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