FAQ

FAQ

Where do you ship?

Domestic Shipping:

We ship to the lower 48 states, excluding Alaska and Hawaii.

International Shipping:

We ship to Ontario, Quebec, British Columbia, and Alberta.

What is the cost of domestic shipping?

White Glove Delivery

Most orders ship with our white glove delivery service. We charge a flat fee per order regardless of your total spend, the weight of your order, or the number of items you ordered. The white glove delivery fee is determined by your proximity to our shipping hubs.

Distance From Shipping HubWhite Glove Delivery Fee
0–100$225
100–250$295
250+$395


Carrier Shipping

Select small orders are eligible for carrier shipping. The carrier shipping fee is based on the value of your order.

Order ValueShipping Fee
Less than $200$25
$200–$399$35
$400–$1,500$70
$1,500+$100


If your order contains items that are eligible for white glove delivery and items that are eligible for carrier delivery, your entire order will ship with white glove delivery, and you will only be charged the white glove delivery fee.

What is the cost of international shipping?

We charge a flat fee per order regardless of your total spend, the weight of your order, or the number of items you ordered. The white glove delivery fee is determined by your location.

The international shipping fees below include duties and taxes. Note that you may incur an exchange fee from your bank as we can only process payment in USD at this time.


White Glove Delivery to Canada

We charge a flat fee per order. The white glove delivery fee is determined by your location.

RegionWhite Glove Delivery Fee
Ontario$595
Quebec$595
British Columbia and Alberta$695


Swatch delivery to Canada is complimentary.

Do you deliver to freight forwarders or receivers?

We deliver to freight forwarders and receivers in the contiguous United States as well as select addresses in Canada. When pieces are delivered outside of our coverage area, they are deemed final sale, the warranty is voided, and we do not arrange for them to be repaired or receive replacement components. We do not assume responsibility for fees associated with freight forwarding, subsequent deliveries, or receiver storage fees.

It is your responsibility to ensure your order is inspected and to ensure that any damages are noted on the Proof of Delivery form and reported to support@maidenhome.com with photos within 24 hours of delivery. Any issues must be resolved by Maiden Home before the order leaves the receiver or freight forwarder.

Do you offer expedited shipping?

To inquire about expedited shipping availability and costs, or to request an estimated delivery timeline, contact design@maidenhome.com.

What does "ready for delivery" mean?

“Ready for delivery” indicates when you will receive a phone call to schedule your white glove delivery or when you will receive an email containing UPS tracking information.

How can I guarantee delivery by a specific date?

We do not guarantee deliveries by specific dates or holidays. If you are working on a specific timeline, contact design@maidenhome.com before placing your order to determine whether our estimated delivery dates fall within your timeline.

Can I delay my delivery?

We offer complimentary storage for up to 60 days. Contact support@maidenhome.com to inquire.

Will my pieces be delivered together?

If your order contains multiple pieces, they will all be delivered together according to the timeline of the piece with the longest lead time. If you placed several orders and would like them all delivered at once, contact support@maidenhome.com.

Is there anything I need to do to prepare for delivery?

During the estimated window for scheduling your delivery that we sent you via email, our delivery partners will contact you via phone or email to schedule your delivery. Please inform our delivery partners of how to access your residence, notify them of any requirements for delivery such as COIs and delivery hours, and confirm whether there are stairs leading up to the destination.

If your piece needs to be carried up two to four flights of stairs, notify support@maidenhome.com three business days before your scheduled delivery to avoid delays. Please note that our white glove delivery partners cannot carry orders up more than four flights of stairs. If your delivery does not fit into the elevator of your building and needs to be carried up more than four flights of stairs, you will need to arrange for a moving company to bring your piece(s) to the delivery destination at your own expense.

Ensure your space and all pathways leading up to it are clear for delivery, as our partners cannot move or remove existing pieces.

An adult (18+) must be present to sign for delivery and inspect your piece(s) upon delivery.

What should I do if I miss my delivery appointment or need to reschedule it?

If you miss your delivery appointment or need to reschedule it, contact support@maidenhome.com as soon as possible. A $250 redelivery fee applies if you miss your appointment or reschedule it within three days of the original scheduled appointment.

What should I do if my order does not fit into my home?

If your order does not fit into your home, call Maiden Home Customer Care at (888) 513-5754 or email support@maidenhome.com.

What should I do if my order arrives damaged?

White Glove Deliveries:

In the unlikely event that your order is damaged, note the damages on the Proof of Delivery form and send photos to support@maidenhome.com within 24 hours of delivery. We do not assume responsibility for damages that are not noted on the Proof of Delivery form and submitted to our team within 24 hours of delivery.

In the unlikely event that a part of your home is damaged during delivery, the damage must be noted on the Proof of Delivery form and reported to support@maidenhome.com within 24 hours of delivery as well.

Please do not refuse delivery if your piece is damaged. Refusing your delivery will delay our ability to resolve the issue.

Carrier Deliveries:

To report damages or issues that occurred during transit via carrier, email support@maidenhome.com with photos of the damages and the packaging within 24 hours of delivery.

Freight Forwarder & Receiver Deliveries:

Damages to orders delivered to receivers or freight forwarders must be reported to support@maidenhome.com with photos and detailed descriptions within 24 hours of delivery, and they must be resolved before the order leaves the receiver or freight forwarder.