Our Trade program is offered to residential interior designers, licensed general contractors, architects, and professional home stagers who work directly with homeowners on their home design or improvement projects. You may provide us with one of the following professional documents to qualify for membership:

• A current business or state professional license in a residential or commercial design-based business, or the hospitality industry
• Proof of current AI or IDI provincial registration
• Proof of current ASID membership
• Interior design certification (e.g. NCIDQ, CCIDC)
• Resale certificate

For your convenience, you may place your Trade order directly on our website and pay via credit card. Simply enter your Trade Partner code at checkout to redeem your Trade discount. Your code will be found in the welcome email received once your application was processed.

If you would like a formal PDF quote for your internal records or a client presentation, please email us the details of your desired order at trade@maidenhome.com.

We can customize the width and depth of our pieces, as well as the number of cushions. We are not able to customize design details such as legs, trim, arms, etc.

Before proceeding with a custom piece we would make sure all cushions remain consistent in width. It is possible that your desired dimensions are not workable aesthetically speaking.

All of our pieces, with the exception of the Dune collection and Hayes chair, are available in COM. Please email trade@maidenhome.com for more information.

If you are interested in a custom piece please email us at trade@maidenhome.com. Note custom pieces incur upcharges, require additional lead time and will be final sale. Turnaround time for a custom quote can be up to a week.

We work hard to deliver your furniture as soon as possible, while maintaining the care and quality of our custom production process. The timeframe to receive your furniture will vary based on the nature of the product selected as well as your location.

Our custom pieces are ready for delivery in as little as 6 weeks from time of order. To understand the lead time of a specific product you are considering, please refer to that product’s shopping page.

Note that orders received during, immediately before or after Independence Day, Thanksgiving, Christmas, and New Year will require additional lead time due to our partners' closures during holidays.

If you have questions about our current lead times, please contact us at trade@maidenhome.com prior to placing your order.

After you place your order, you will receive an email notifying you that your furniture is in production. You will receive another email when your order has shipped, communicating an estimated delivery date.

Approximately 2-3 weeks after shipping, you will receive a call from our local white glove agent to schedule a delivery date and time window that suits your schedule. 

You will receive weekly build updates from us throughout the production process. In your first build update, you will receive an estimated delivery window. Furniture deliveries are coordinated via your local home delivery provider. You are always welcome to follow your piece's journey through our Customer Portal, linked here.

Since each piece is custom made to order we are not able to expedite any order.

Yes, you may order a complimentary swatch kit with up to 5 samples directly on our website. If you are interested in purchasing a full set of our fabrics and leathers please click here.

Wood finish samples and swatches of specialty materials are available to order here. Please note, variation in grain and texture is to be expected between your wood sample and final piece, given the natural materials used.

Maiden Home is required to collect sales tax on orders shipping to most states. Sales tax will automatically be added during the checkout process for orders shipping to these states. If you are shipping to one of these states but are tax exempt, please email your resale certificate to us at trade@maidenhome.com and we will refund tax after the order has been placed.

We can ship to your receiver or directly to your client, just make sure to enter your desired shipping address during checkout. Any changes to the shipping address after the order has been placed may result in a transit delay. 

All of our furniture is shipped via white glove delivery service. This service is included with every furniture order for a flat fee of $145, regardless of the weight, size, or spend of your order. A selection of our smaller items, such as stools, ship free via UPS.

If you choose to ship to a receiver, please note the following:

• You are responsible for fully inspecting your piece upon delivery. Any damages must be marked on the Proof of Delivery Form and communicated to Maiden Home within 24 hours of accepting delivery.
• Maiden Home is not responsible for any damages incurred during storage. 
• Should your client want to exchange / return their piece within the 30 day window, please email trade@maidenhome.com.
• We are not able to accept returns or exchanges after your 30 day window has expired. Please email trade@maidenhome.com for further information. 

Yes! We would love to see photos of your completed projects to feature on social media and our website. Send along any professional grade photos to trade@maidenhome.com.

We're confident you'll fall in love with your furniture, but just in case you don't, we offer a return policy unheard of in custom furniture. Contact us within 30 days of delivery to return your furniture and we'll come pick it up. Unless it is damaged, soiled, or excessively used, we'll refund you the full amount minus 10% of your purchase price to cover the pick-up and donation of your piece. All pieces must be successfully delivered before we can initiate a return.

Please note:

• We cannot accept returns or exchanges on pieces that we are unable to deliver due to sizing/fit issues (i.e., sofa or chair cannot fit into home).
• We cannot accept returns or exchanges on pieces that have been altered or customized in any way post delivery.
• All orders requiring extra customization (e.g. special sizing, configurations, COM) are final sale.
• White glove shipping charges are non-refundable.
• We can only accept one return or exchange per household (identified by delivery address).
• 10% of your purchase price is withheld from all refunded pieces, including those that encounter manufacturing defects or transit damage. In these instances, every effort is made to restore the piece to its specifications, which may include a repair or replacement. 

All deliveries (even if being shipped to a receiver and/or forwarder) must be inspected thoroughly at the time of delivery and should there be any issues they should be noted on the Proof of Delivery Form and the individual receiving the order should notify Maiden Home of any issues within 24 hours.

In the event that Maiden Home is solely responsible for the loss or damage to a COM fabric, we will reimburse you the lesser of $25/yard or the actual fabric cost. In the event our partners deem they are unable to work with the fabric provided, customers will be responsible for return shipping fees.

Please note that all COM and extra customized pieces are final sale and not cancelable. While we make every effort to provide accurate information on lead times, we are unable to guarantee any delivery dates and delays, even extended ones, will not be a reason for exception to the final sale policy.