Dedicated Trade Specialist
Our team of seasoned industry professionals is here to help make your design process easier. Whether you need assistance with sampling, have questions about custom orders, or want to take advantage of our COM program, your dedicated trade specialist is available via email at Trade@Maidenhome.com or by phone at (888) 513-5754.
Your Custom Workroom
Maiden Home offers a COM/COL program that allows you to customize virtually any of our pieces with your own fabric or leather. We also offer extensive customization options, such as custom dimensions and cushion configurations, to ensure each piece works for and feels unique in your client’s home.
Visit Our NYC Studio
We're excited to be hosting members of our Trade Program in our Tribeca studio and look forward to meeting with you. Come by to view a selection of our latest pieces, learn more about our materials and comfort profiles, and discuss large scale projects or customizations.
Mara SilberOwner, Mara Silber Studio
I ordered the Crosby sofa in Basketweave Mineral for a client. Their team was super helpful and very patient while we decided what piece and what fabric to order. I love the updates they send along the way during each phase of production, too. As a designer, eliminating the need to constantly follow up with vendors to check on the progress is much appreciated with all the other moving parts of a project. When the sofa arrived (within the estimated lead time) the client was THRILLED with the comfort and look. We will absolutely continue to source pieces from Maiden Home. The process was completely seamless and the product was perfect!
Gabriela GarganoOwner, Grisoro Designs
I had the pleasure of working with Maiden Home on a recent project in Mattituck. Our two sofas just arrived and are even more beautiful in person!! The whole process was easy and delivery was on time. Between the range of elegant styles and availability of Crypton/highly durable fabrics you really can't beat Maiden Home!
Leslie Martin and Kim MeardonOwners, M and M Interior Design
With styles that are current yet timeless, and customer service that is top notch, we as designers continue to order beautiful pieces through Maiden Home, but what our client's love the most is the attainable price point. Time and time again our client's are blown away by the quality and construction of their chairs and sofas. We love that we can offer such well made pieces and not stretch our client's budgets. Keep up the great work Maiden Home!
Meredith CohenOwner, M. Cohen Interior Design
Dana at Maiden Home is great and the customer service is top notch. I really appreciated all the follow up with my client's sofa. As a busy interior designer, it is hard for me to keep up with all of the details but Dana made it very easy.
The sofa we ordred for my client came out great. We used our own fabric and Maiden Home did a beautiful job with the upholstery. I would definitely recommend Maiden Home to other clients.
Mary Jo MajorOwner, Mary Jo Major Design
As a designer who has worked in the field for 12 years, I have seen many sofas. I hadn't heard of anyone else using Maiden Home, but after reading how the pieces are made (from sources that don't cut corners), I was sold. Once I sat down on the Ludlow, I was convinced I just got a $6K sofa- the comfort and quality is really that high! I plan on using Maiden Home for many future clients because I know that years from now, they will still love the pieces they bought.
Our Trade program is offered to residential interior designers, licensed general contractors, architects, and professional home stagers who work directly with homeowners on their home design or improvement projects. You may provide us with one of the following professional documents to qualify for membership:
- A current business or state professional license in a residential or commercial design-based business, or the hospitality industry
- Proof of current AI or IDI provincial registration
- Proof of current ASID membership
- Interior design certification (e.g. NCIDQ, CCIDC)
- Resale certificate
For your convenience, you may place your Trade order directly on our website and pay via credit card. Simply enter your Trade Partner code at checkout to redeem your Trade discount. Your code will be found in the welcome email received once your application was processed.
If you would like a formal PDF quote for your internal records or a client presentation, please email us the details of your desired order at firstname.lastname@example.org.
We can customize the width and depth of our pieces, as well as the number of cushions. We are not able to customize design details such as legs, trim, arms, etc.
Before proceeding with a custom piece we would make sure all cushions remain consistent in width. It is possible that your desired dimensions are not workable aesthetically speaking.
All of our pieces, with the exception of the Dune collection and Hayes chair, are available in COM. Please email email@example.com for more information.
If you are interested in a custom piece please email us at firstname.lastname@example.org. Note custom pieces incur upcharges, require additional lead time and will be final sale. Turnaround time for a custom quote can be up to a week.
We work hard to deliver your furniture as soon as possible, while maintaining the care and quality of our custom production process. The timeframe to receive your furniture will vary based on the nature of the product selected as well as your location.
Our custom pieces are ready for delivery in as little as 6 weeks from time of order. To understand the lead time of a specific product you are considering, please refer to that product’s shopping page.
Note that orders received during, immediately before or after Independence Day, Thanksgiving, Christmas, and New Year will require additional lead time due to our partners' closures during holidays.
If you have questions about our current lead times, please contact us at email@example.com prior to placing your order.
After you place your order, you will receive an email notifying you that your furniture is in production. You will receive another email when your order has shipped, communicating an estimated delivery date.
Approximately 2-3 weeks after shipping, you will receive a call from our local white glove agent to schedule a delivery date and time window that suits your schedule.
You will receive weekly build updates from us throughout the production process. In your first build update, you will receive an estimated delivery window. Furniture deliveries are coordinated via your local home delivery provider. You are always welcome to follow your piece's journey through our Customer Portal, linked here.
Since each piece is custom made to order we are not able to expedite any order.
Wood finish samples and swatches of specialty materials are available to order here. Please note, variation in grain and texture is to be expected between your wood sample and final piece, given the natural materials used.
Maiden Home is required to collect sales tax on orders shipping to most states. Sales tax will automatically be added during the checkout process for orders shipping to these states. If you are shipping to one of these states but are tax exempt, please email your resale certificate to us at firstname.lastname@example.org and we will refund tax after the order has been placed.
We can ship to your receiver or directly to your client, just make sure to enter your desired shipping address during checkout. Any changes to the shipping address after the order has been placed may result in a transit delay.
All of our furniture is shipped via white glove delivery service. This service is included with every furniture order for a flat fee of $95, regardless of the weight, size, or spend of your order. A selection of our smaller items, such as stools, ship free via UPS.
If you choose to ship to a receiver, please note the following:
- You are responsible for fully inspecting your piece upon delivery. Any damages should be communicated within 48 hours of accepting delivery, or as soon as possible.
- Maiden Home is not responsible for any damages incurred during storage.
- Should your client want to exchange / return their piece within the 30 day window, please email email@example.com.
- We are not able to accept returns or exchanges after your 30 day window has expired. Please email firstname.lastname@example.org for further information.
Yes! We would love to see photos of your completed projects to feature on social media and our website. Send along any professional grade photos to email@example.com.
We're confident you'll fall in love with your furniture, but just in case you don't, we offer a return policy unheard of in custom furniture. Contact us within 30 days of delivery to return your furniture and we'll come pick it up. Unless it is damaged, soiled, or excessively used, we'll refund you the full amount minus 10% of your purchase price to cover the pick-up and donation of your piece. All pieces must be successfully delivered before we can initiate a return.
- We cannot accept returns or exchanges on pieces that we are unable to deliver due to sizing/fit issues (i.e., sofa or chair cannot fit into home).
- We cannot accept returns or exchanges on pieces that have been altered or customized in any way post delivery.
- All orders requiring extra customization (e.g. special sizing, configurations, COM) are final sale.
- White glove shipping charges are non-refundable.
- We can only accept one return or exchange per household (identified by delivery address).
- 10% of your purchase price is withheld from all refunded pieces, including those that encounter manufacturing defects or transit damage. In these instances, every effort is made to restore the piece to its specifications, which may include a repair or replacement.
Apply for the Maiden Home Trade Program
Open to registered Interior Designers and Architects. Please upload your resale certificate along with your application.