The Studio

Five Ways Maiden Home has Crafted a Better Designer Experience

01/01/2019

Interior designers were some of Maiden Home’s earliest, most vocal supporters - thrilled to finally find a source for high-quality custom furniture that didn’t come with the headaches that any industry insider has come to expect. In the two years since our launch, we’ve developed a community of designers across the country who've made Maiden Home their go-to source for custom upholstery in their most exciting projects. 

As any designer knows, when it comes to upholstered seating, there are thousands of options on the market, so why do designers keep coming back to Maiden Home? The short answer is that we make designers look good with unmatched quality and service you can count on project after project. 

We’re diving into the top five ways that we’ve crafted a better designer experience - and hearing from some of our clients in the trade along the way.

We deliver quality you can count on.

Each of our pieces is handmade to order in North Carolina by the same craftsmen making custom one-of-a-kind pieces for trade clients across the country. Because of our unique relationships with these regional workrooms, our trade partners can be confident in the quality of the pieces they’re recommending to clients.

We take pride in using heritage techniques like eight-way hand-tied springs and mortise and tenon joinery that give your clients the peace of mind that their piece was built to last. We're so confident in the quality of our pieces that all of our frames and springs are covered under an industry-leading lifetime warranty and our cushions are covered under a five-year warranty.

“My clients and I love that all of Maiden Home’s pieces are made right here in the US by skilled furniture artisans in North Carolina.” - Anne Sage 

We provide quick, thorough service 

We understand that a project can have dozens of vendors and tracking numbers, so we do everything that we can to take our name off of the “follow up” list. You'll receive quick, personalized service from your dedicated Trade Client Specialist throughout the buying process, and once your client's piece is delivered, we're on hand to resolve any issues that arise quickly and without sitting on hold for hours on end.

We received email updates letting us know where the order was in the process and exactly what was being done to each sofa. It was an easy way to keep our client updated without having to take the time to constantly reach out.” - Cassandra Crain

We make customization easy.

Each home and each client are different, from size or configuration needs to the types of material best for a space, so we strive to offer a collection that is versatile enough to fit into any project. No more hours spent searching for the right style in the right size, and no more sitting on the phone with a sales rep to place a custom order.

Best of all, every one of our pieces delivers in our 6-8 week lead time - no extended wait time for any of our materials. We also offer Customer’s Own Material (COM) on all of our styles - giving you the flexibility to create exactly what you’ve envisioned.

Don’t see what you need within our assortment? Your Trade Client Specialist can help you with special customization, from to-the-inch sizing to alterations that will make our pieces perfect for your projects.    

“When we began the customization process it became clear that the team at Maiden Home was well versed in the custom furniture industry as it exists, and they created a company that bypasses a lot of the issues that other furniture vendors cannot.” - Alicia Murphy

We get that your timeline shouldn’t depend on us.

Traditionally, designers have had to wait 12 to 14 weeks - if not longer - for delivery of custom furniture. On top of that, delays and interruptions have plagued delivery, especially on pieces coming from abroad. We’ve worked diligently with our craftsmen and delivery partners to dramatically reduce the lead time associated with custom furniture.    

It’s simple, the sooner you receive the pieces for your project, the sooner you can hand over the keys to happy clients, on budget and on schedule.

“When the sofa arrived (within the estimated lead time) the client was THRILLED with the comfort and look.” - Mara Silber

We deliver the best value in high-end custom furniture - bar none.

Luxury custom furniture has long been relegated to the highest-end projects due to its absurdly high price-tag. By eliminating traditional elements like showrooms, sales people, and heavier-than-a-brick catalogues, we’re delivering the same level of quality and craftsmanship that other brands boast, at a fraction of the cost.

Our quality begins in the heartland of beautiful handmade furniture, North Carolina. Maiden Home developed a network of workrooms that were excited to offer their products via e-commerce for the first time, opening up the modern designer to their work without the hassle of trips to Highpoint or the budget-draining price point.

“Time and time again our clients are blown away by the quality and construction of their chairs and sofas. We love that we can offer such well made pieces and not stretch our client's budgets.” - Leslie Martin, M+M Design Consultants

We love working with the trade on their most ambitious and exciting projects, and love sharing them with our customers and audience. Have a project that you’d like to share with us? Make sure to tag @maidenhome when sharing to Facebook and Instagram.

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