Reviews – Maiden Home

Reviews

Reviews

Real feedback from Maiden Home customers. We never forge, edit or use incentives to influence these reviews.
Based on 1230 reviews
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Beautiful and Comfortable Couch

So far I’m impressed with the quality of the Varick chaise sectional. It’s comfortable and beautiful. I didn’t pay attention to the height of the sectional and was surprised my 6 foot husband is happy with my choice. Sectional arrived when expected (one major reason I choice the Varick). Delivery company was just okay. Will be buying more pieces in the near future.

Top notch

Beautiful sofa, love the edges. Got the classic back. Arrived fast and delivery team was very friendly and efficient, easily navigating our tricky spiral staircase. Plan to buy some throw pillows if they can sell some of the ones they use for the scatter back. Overall a top notch sofa and experience!

Just ok

I received a Dune sofa with this chair. The Dune was a disaster and had a nail sticking out of the bottom that caused home damage among other issues....see the review under the Dune. This chair is "cute" but it is also very petite and not so comfy. It arrived with staples poking out of the bottom and loose threads. I cut myself on these staples. We barely sit in it so I can't attest to the structure. The Dune sprung a loud squeak after 5.5 months. I do not think the descriptions and photos are accurate with their pieces. I replaced the Dune with a made in the USA room and board piece. The quality differences are immediately visible and the delivery was impeccable. I would not recommend furniture from this company. Get something local you can see, feel, and sit on.

Mind the gap!

Just received my very expensive chair and am pretty disappointed. The loose back cushion is only half the height of the back of the chair. It looks a bit higher than that in the photo on their website, but it really is about half height, so your shoulder blades have nothing to lean back on. Why would someone design a cushion like this? I can see why others have liked this chair, the short back cushion wouldn't matter to children or dogs, but at 5'11" and 5'8" my husband and I find it untenable. I will have to buy a 21" square matching cushion somewhere. SO wishing I had bought a higher backed chair. Perhaps one shouldn't buy chairs without sitting in them...

Comfortable, beautiful and well made

Buying without seeing it in person was a leap of faith but so glad we did. We bought the very large Varick sectional. It is gorgeous and comfortable. Large enough to sit at least 8 adults comfortably. Fabric is lovely and construction is top notch. I am hopeful the fabric holds up to heavy use.

Not All That

Other folks have commented about shipping issues, so, ditto all that. When the sofa arrived it appeared well constructed. And fluffy. The cushions were amazingly fluffy and took quite a long time to flatten. And no, they do not fluff no matter what you do to them. They are still pretty comfortable but I sure miss the exceptional fluff. The fabric is subpar. It is definitely family and dog friendly. Anything spilled cleans up easily. So, excellent in that regard. But performance tweed smoke wears terribly. It stretches out like an adorable Sharpei with the front cushions all saggy and wrinkly. Not a good look for a Crosby. Also there are dents in the arms at the front curve - it arrived that way. And yes i said something. Also, still snipping straggly threads even after a year. And the weird sit- patterns in the fabric drive me crazy. While the Crosby is still just fine in spite of the small things I listed, for the price point I was just expecting better quality. The frame seems solid. The filling, while still ok, is getting flatter. And this fabric? Solid, nope. That being said. I did order this in the middle of the pandemic and we all know that tale. Perhaps things have improved with regard to supply chain and fabrics and maybe even shipping. I wish MH well but I’m gonna stick to buying local next time.

Chairs are nice. I got the Tuscan leather seal with charcoal wood. However, both chairs arrived with scratches and one with a minor tear and after going through back and forth with customer service on their proposed "fix" of hairdryer heat, finally got one chair replaced. That would be fine except the replacement chair clearly was new while the two chairs prior delivered must have been sitting in a showroom somewhere and the leather had already started to wear/age. So having missed the 30-day return window, I have one brand new Leroy with no scratches and a clearly older one (despite being bought 45 days prior) with a tear. C'est la vie. Inspect chairs very carefully on delivery.

Art

Bought two of these in ivory shearling and driftwood for the foot of our bed at our designers recommendation. Arrived quick and well packed. Simple but unique and beautiful in the most subtle of ways. Gorgeous design!

Great table

Arrived in a week, great, quality coffee table.

Sofa goals

As a designer I can say my clients are a tough crowd - for years clients have always asked for a high quality sofa, that’s very practical but also stylish. Very comfortable but not sloppy.

The dune really hits the mark / there are very few places you can buy a U.S. made slipcover nowadays. The dune really cracks the code of having truly high end construction and fabrics while also being very practical for our clients in that the slip cover is easily washable. Our business is focused on the eastern end of Long Island and we have spec’d the dune in homes that are rented on occasion as well as those that are exclusively personal use. Sincerely can highly recommend the sofa.

Fantastic Chair

I'm very happy with how this chair turned out. I ordered the blue mohair and it's so soft and rich feeling. I'd say the chair is slightly on the petite side, which worked out for me since I'm small, but maybe a little too petite for a larger person. That said, very comfortable and I'd buy it again!

Loved at first, but serious issues a year in

We've been using our Jones in Performance Chenille Nickel for about a year now, and I wanted to come back for a review. We are a family of four with no pets. While I loved the look and feel of the couch when we got it, a year in, it is looking quite haggard. The material has been visibly pilling for the last several months from normal use-- this is not a performance fabric as advertised :( Additionally, there are many feathers that keep coming out of the cushions, leading them to lose their shape. It's so disappointing because we took a chance on this brand and buying a couch sight unseen.

Gorgeous table

While this table is by no means inexpensive it is significantly nicer than the 10k tables we considered. Saw the legs up close during assembly and like the table they have a exquisite natural grain.

We love it!

We are very happy with our Sullivan! Very attractive and comfortable. We got it in the Creme performance linen with down alternative fill. The lines are nice, the fabric has a nice, natural look and seems very durable, and the depth is just right for us. I was hesitant about the bench seating but it is actually quite nice. I also had an excellent experience with customer service, and the sofa arrived earlier than anticipated. It wasn't my preference to buy a sofa without being able to sit on it, but this purchase thankfully worked out great. No problems with construction or issues with back cushions being limp -yet (we've had it just over a month) - that could be because we got the down alternative, which could be an option if you want something just a tad more supportive. Overall we are very pleased.

Don't Trust the Website Timing

We previously ordered two couches from Maiden Home and were happy with our experience. We later decided to purchase an additional chair for our living room. I was choosing between chairs from multiple websites and ultimately went with the perry chair due to more the favorable delivery window compared to other stores (when browsing the website, they advertised an est. timeframe of 4-6 weeks). My order was placed on 9/2/22. Unfortunately, after purchase was made, the expected delivery date emailed to me was 11/9-11/23, a window of 9-11 weeks. It didn't sit well with me that the advertised timeframe nearly doubled after I had made payment - seems like a bait and switch to lock you into the purchase prior to receiving a more realistic timeframe. However, since the timing on our couches were delivered earlier than expected, I decided to wait in the hopes that the chair would again come sooner than estimated and more within the 4–6-week window. Not only was I incorrect, but due to an issue with the fabric in our chair, the timing was again pushed out further. At this point I spoke with customer service to try and cancel my order, in which I was told that I would have to incur a fee to do so and didn't seem to believe me when explaining that the advertised window was different from the window given after purchasing. I would suggest that Maiden Home take more accountability in the timing advertised vs. received after purchase and acknowledge that a misleading timeframe can alter a customer's ability to want the product and willingness to make purchases from Maiden Home in the future.

Velvet and loving it

Mused for a long time before ordering my emerald green velvet Carmine (performance fabric). It took a long time to arrive but I have been 100 percent pleased. I have a moderate shedding mini Aussie and a snacking husband that are on the couch all the time. The fur is barely visible and vacs off incredibly easily. Would recommend to other dog owners.

The couch is simply elegant and has ample seating for the overall size of the couch. I am sure we will have it for a very long time.

Elegant and inviting

We love our Ludlow sofa. We ordered the 90" in Merino granite and upgraded to a single bench cushion for the look we were hoping for. It's a gorgeous couch. The seat is deep enough to curl up on but supportive enough to sit upright very comfortably. The merino is soft to the touch, like a very soft flannel or chamois feel. We ordered the pecan stain for the legs which looks a little more painted on than real wood. That we don't love but it's minor. If we were to do it again, I think we'd order a darker stain for the legs. We had very good communication from customer service throughout. A couple of weeks before the projected delivery we were informed that there was a fabric issue that didn't pass inspection and delivery would be delayed another month. But in the end we received the couch within days of the original delivery window. Very happy with the quality, design, price and service. Would definitely do it all again.

Arrived with stains

After weeks of waiting and a frustrating ordering experience my sofa finally arrived with stains. I immediately took photos documenting this and sent it to maiden home. It has now been almost a month later and they are still sending me vague emails asking for more photos, and now just sent me instructions on how to clean it. Maybe because I ordered one that was in stock it was used or had been returned? I'm so annoyed that I spent so much money on something that arrived stained and all they've done it tell me to try to get them out myself. I do not recommend this company, they are not helpful at all. The sofa itself is okay but it's not anything special.

52in Bowery

Perfect table for us - we can put our feet up and the wood table is perfect for food/drinks/coffee table books. Looks attractive. So far so good!

We love our Varick sofa

Bought the Varick sofa L-shaped sofa in Performance Velvet (Cider). We love the color, and the comfiness of the sofa. It's perfect. Delivery and install was easy.

Stunning

I absolutely love the Carmine couch. Exactly what I wanted from the style to the luxurious fabric. The quality of the build guarantees several lifetimes.

nate dogg and warren g!

great sectional very funny. cushions held up well and as the sales person told us, they recommend we regulate them every now and then. she was young and im old but still cracks me up every time i 'regulate my warren'. if you dont get this - you are too young.

jokes aside beautiful sectional and great service start to finish. we missed our delivery appointment which was just truly our forgetting and on us but they worked to reschedule it as soon as possible and were very fair and kind on the whole thing (we did pay for redelivery but again thats fair was totally my mistake and the truck did show up to our building)

excellent construction

L sectional purchased a year plus ago, I waited to review but I can say this piece is truly good well constructed. we certainly treat the sofa with care and do fluff the cushions on occasion, and had it professionally cleaned once after a week of hosting family. It looks great and is comfortable. I think we will have this sectional for many years to come. I do wish the company had more leather options in different colors as we opted for a fabric after not finding a leather option that we loved.

boucle canopy beauty

searched high and low for a beautiful canopy bed for our master bedroom - very happy to stumble upon Maiden Home. Its very high quality and has a beautiful form factor. Nice to see a company where the product backs up the pictures and then some!

Wait Time

Ordered the Ludlow August 1st, I was informed of delay. Now they informed me the couch has shipped but won't arrive till mid November and as late as December 26th. They explained lack of truck drivers due to covid. How long are we gonna blame covid for everything. Company I work for ships big pieces of equipment every week, no problems getting them out to their destination certainly not a month and a half. Extremely disappointed, really thought I would have this done by Christmas. I won't ordered online again. I was going to order chairs but it go's without saying that won't happen now.