Real feedback from real Maiden Home customers. We never forge, edit or use incentives to influence these reviews.

Based on 454 reviews
93%
(422)
4%
(20)
1%
(6)
1%
(4)
0%
(2)
Carmine, 85 “, Flannel velvet

I must have ordered every fabric color swatch before settling on the flannel velvet. Dana was so gracious, and just kept sending them to me over a two year period! As a senior citizen I am not as savvy about ordering furniture unseen or sat on. Our Carmine is gorgeous, comfortable and fits perfectly in our 1910 bungalow. My previous sofa was 25 years old and great quality. I looked at every furniture store in town. Pottery barn, Restoration Hardware, Crate and Barrel, Room and Board, Arhaus. But kept coming back to Maiden Home. I am pleased to say there furniture is made the way all furniture used to be made. No cut corners. It’s true quality. I keep my furniture a long time, because I buy quality and what I love. This sofa is made to last. It’s heavy, and the seating is just the right firmness for us. I wish I would have ordered it sooner. I can honestly say it’s worth the price. Maiden Homes service is outstanding. Delivery was perfect. I have only good things to say about this company. Thank you Dana and MH.

Has it all!

I love how versatile the two-in-one piece is. Our family comfortably puts their feet up on the ottoman while still giving us a stable table overlay to place drinks and snacks. I appreciate how the coffee table ottoman's design makes it a centerpiece in the room, while also being family-friendly. I was able to choose a rich, durable leather upholstery for the ottoman and the table overlay is specially finished to hold up to daily use.

Beautiful and Cozy

We LOVE our Dune couch. The delivery was perfect and courteous. They wore booties and a mask, took all packing materials with them and were pleasant. The couch is so comfortable, the pillows are stuffed to perfection and the fabric seems durable. One of my favorite parts of buying from Maiden Home is that is all made in the USA. During each part of the building process we were given an update and who was making our couch. You got to see a real face tying springs, building, and sewing - really loved that aspect. The wait was worth it!! You will not be disappointed. I bought this couch just based on reviews. I did not order samples - we just went with it and so glad we did !

Gorgeous Jones Modular

We are absolutely in love with our new Jones modular sofa. We ordered the Bone textured linen and even though we had to wait a bit longer for the fabric that was back ordered it was definitely worth the wait. The couch is comfortable, sturdy and looks amazing in our family room. The design team at Maiden was fantastic to work with. They kept us up to date on the progress from initial contact, through the design selection and all the way to delivery. I won’t buy another sofa from anyone else.

Chic and unbelievably comfortable

I purchased this bed frame in the fall when moving into a new home. I was hesitant to order from a company I knew little about, but took a chance and could not be happier. The bed frame is well built and incredibly comfortable. Set up was easy and straight forward. The headboard feels like a supportive pillow. It looks expensive and chic - The linen is gorgeous and durable. Well worth the wait! Could not be happier with my purchase.

Unreliable Delivery Service & Defective Manufacturing

I was so excited about buying this bed for my father last year in the Summer. It looked really nice. Unfortunately, it takes forever to make, and they outsource their delivery to a company called Pilot. The first time they delivered, Pilot refused white glove delivery. Because the personnel didn't wear masked in a pandemic in LA, my father quickly excused them and put it together himself. Some hardware was missing too! Since he couldn't wait he bought a replacement piece so he could sleep on a bed. Then the mattress would not fit the bed frame. The mattress is standard from Tuft & Needle. It overhung the edge of the bedframe, clearly their specs were defective. The customer service was nice and worked with us, and eventually we decided to give them an opportunity to make a new bed with longer bed frame. After a few more months, delivery day is here. The delivery service won't take away the old bed, the new bed appears to be exactly the same, no change in manufacturing, so we just wasted everyone's time. Now we are fighting with delivery people to take the old bed back. Very frustrating experience and I simply cannot recommend Maiden Home. My last comment was screened, and if this one is screened again, then I will be reporting Maiden Home. I really wanted to love this company and their products, but my experience was not good. I'll stick with Crate & Barrel for more reliable service, products, and care.

Hi there, Thank you for taking the time to share your experience with our team. We agree that your delivery experiences were far outside of our standard expectations, as we take adherence to safety procedures and our white glove delivery standards seriously. To explain why your previous review was held, reviews are automatically held if there is an open investigation or replacement in place. While our team is confident that your new bed that arrived today would have resolved our previous concerns, we are truly sorry that your delivery experience today precluded your new bed being assembled in your home. We appreciate you taking the time today to walk us through your experience today, and please do not hesitate to be in touch with our Customer Care team at support@maidenhome.com with any additional questions.

Sullivan Couch

Maiden Home is great. We LOVE our new Sullivan! The fabric is soft yet durable. The couch is lush, plush and ready for a night of binge watching. The care is easy; just a fluff or two and it's back to looking classic and fashionable. Delivery services were excellent. Maiden Home was there every step of the way. My family is enjoying the Sullivan, and we are planning on adding another piece in the near future.

Beautiful Craftsmanship!

We love our new sofa and loveseat. It looks rich, is well made, and extremely comfortable. Absolutely recommend!

We love our Warren Sofa

We have recently ordered and received a Warren - Merino Heather Grey U Chaise Sectional. It is absolutely beautiful and so perfect for our family. We have had a few oops (dirt, etc.) and following the care instructions, things have come right out. I cannot say enough about the customer experience side of Maiden Home. I loved everything from the personal email to confirm the dimensions to the prompt follow up to any inquiry I had to the delivery guys who were wonderful and helpful. This is what buying furniture should be like. Absolutely thrilled!

Comfy Cozy Sectional

We recently moved and needed something bit larger in our living room (especially with two boys now too). My husband and I did extensive research on the best sofas on the market and was super disappointed on how our crate and barrel sofa stood to the test of time. Maiden was so highly rated but we couldn’t physically sit on it so we were scared to take the chance. We loved the chevron fabric swatch that was sent we took a chance and ordered the Warren sofa. We couldn’t be happier! It was beautifully delivered and unwrapped, it holds up with my kids jumping on it and then can be luxurious enough for when you want to have friends over. I’m obsessed! Their customer service is also terrific, we loved the check in process and updates for when it was being made. Maiden has a customer for life here!

Perfect Chair

Love our dune chair and a half! The fabric is very durable yet comfortable. The size is amazing, great to cozy up and read in. Highly recommend!

Beautiful and well-made

I was nervous about buying a couch sight unseen, but the Ludlow delivered! It's a stunning piece, and clearly well-made. Buying a couch made in North Carolina was high on my list when shopping for a couch. I'm pleased that Maiden Home utilizes talented craftspeople in my home state! I selected a Performance Tweed, which has done well with my dog, who spends 80% of her day on the couch! Also, Maiden Home's customer service is great!

Love the Ludlow!

Purchased the 85" Ludlow in Performance Linen Creme with pecan wood finishes, one cushion "bench" seat, and it is superb! High quality and very comfortable lofty, cozy seating. Process from fabric swatch ordering, online Q&A with design rep, placing the online order to delivery, was smooth and efficient. Highly recommend purchasing from Maiden Home!

Dune Performance Linen Sofa

I bought the Dune Performance Linen Sofa and I love it! Not only did it meet my expectations, I have to say the team at Maiden Home was more than accommodating throughout the entire process. Hopped on a call with me when I had questions and responded to emails quickly.

Thank you, Maiden Home team!

Perfection in the mist

We purchased the Sullivan as a sectional and had it shipped to Roatan Honduras to be used and enjoyed in our newly renovated vacation home. Even in the days of Covid the service and quality never wavered. Once we finally got to see it, sink into it, and run our hands across the fabric we knew we made the right decision. When we were looking to purchase 2 sofas from Maiden Home Dana suggested we try the Mist fabric, which is perfect in color and fabric for our tropical, warm, salty climate. We couldn’t be happier with this purchase!

Sofa of my dreams

Its perfect proportions, tailored details and timeless design make it super versatile - not to mention it’s incredibly durable. It’s such a relief to have a stain-resistant couch with two little kids. It’s the kind of couch you can hang out on all day (and we do, trust me) and the cushions still look full and fluffed. It’s comfortable, it’s elegant, and it’s everything I’ve ever wanted in a sofa.

Great quality and amazing customer service!

After many failed attempts of finding a comfortable good looking couch we found Maiden Home! We got the Warren in the color Mineral and it not only looks amazing in our family room it is so comfortable! Also, the customer service was amazing. We got updates along the way as the couch was being made and had great communication with our customer service representative Ashley!

Masterfully designed

I fell in love with the clean lines and the flange seam detail of The Jones. Also, our TV room is longer than it is deep, so I needed a piece that could accommodate the long, narrow room and seat as many people as possible. The easy customization of The Jones allowed me to maximize seating despite the room's tricky dimensions, without compromising style and comfort. The deep seat, down-filled cushions, and pillowy arms have made it a favorite in our home. 

So glad we ordered from Maiden Home

I first saw this couch on LilyPad Cottage blog. My husband and I kept coming back to it.We first ordered a fabric swatch. We thought about it for a few months and finally ordered the Sullivan L Sectional 135 Left / Right 105. Then we got scared. Did we order the right size? How would it look? Why did we order white with two little grand babies. But it not a white couch now, then when? We are so thrilled with it. We got the oyster white performance fabric. (I think that's what it was. It was the same as what LilyPad Cottage got.) We were supposed to have shiplap put on our ceilings and walls painted white, so the room is not finished.The contractor comes tomorrow to start that. Even in a room with yellowy walls and green making tape, the room looks so elegant. I can't wait until it's all finished. The fabric is soft. The grand babies love it. I don't let anyone take food or coffee or wine in that room, at least for now. I posted a photo on my Instagram page (Lucille Zimmerman). It's comfortable to sit on, and I make it my goal to lay there every afternoon in the sunshine, to read book for at least 20 minutes. I don't regret this purchase at all. Maiden Home checked with us several times to show us the diagram and confirm were really did want it this way. One thing you should note, and this played with my head for awhile, the long side (135 on the left) comes as a shorter piece (95) because it only becomes long when it is butted up against the righthand piece, which was 106. Hope that makes sense. The short side is actually the longer couch. it feels like a very high quality purchase.

Looks amazing and super comfortable

The Dune sofa looks amazing in our sunroom and helps the room feel light and airy. I love the single cushion so there isn't any awkward space between the cushions. It's very comfortable and cosy. The customer service was fantastic and replied to any inquiries very quickly.

Effortlessly Cool

The Hayes chair is the ultimate effortlessly cool addition to any room. I fell in love with its simplicity and organic beauty, which is accented by the hand-knotted suede tie (it’s all in the details!). The white hair-on-hide combined with the natural wood grain frame is such a great pairing of textures and materials. I knew immediately that it would look great next to the Thompson Bed I ordered.

Fantastic quality, incredible customer service!

The team at Maiden Home have been incredibly helpful and always on hand to assist with any questions. We ordered The Warren sectional and could not be happier with the quality! It is so comfortable, looks amazing and the build is outstanding. We were a little wary about ordering online without trying out first but are so happy that we decided to!

I had my eye on The Sullivan Sectional (115" x 115") for quite some time. I was nervous to initially place the order because it was a big purchase without being able to see the product in person. Dana was amazing and incredibly reassuring for my concerns. My biggest concern was my cats' claws and the fabric; they previously made our former sofa their personal scratching post. The Oatmeal Performance Tweed fabric has been nothing short of amazing. Our cats do not scratch the fabric and the fabric wipes clean when our puppy runs into the house and leaps on the sofa before getting her paws wiped. The updates for each piece of the manufacturing was extremely insightful. I'm not sure if this is due to the sofa cushions being new but the edge of each bench juts out a tiny bit towards the middle sectional piece and I haven't quite figured out how to get it in line. I'm eager to purchase another piece by Maiden Home in the very near future.

Was extremely skeptical however best purchase ever!

I, like so many, saw the maiden home couches being advertised on Instagram. I searched high and low for the perfect couch at places like West Elm, Crate & Barrel, and restoration hardware and wasn’t sold on anything so I decided to look more into Maiden Home. The first thing I loved was the company will send you as many swatches as you request and they show up very quickly. My husband and I did a “wine test” on each swatch and were absolutely shocked that the majority of the swatches from Maiden Home really did what they advertised, and the wine did not soak in at all and you could just wipe it off. However, even after doing this I was still EXTREMELY skeptical about purchasing a couch from an online company, and in addition - one that we couldn’t sit on and try out. We decided to take a chance and ordered the U shaped Warren couch in Performance Chenille Harbor and I must say, I am blown away by this couch. In all honesty, it far exceeds my expectations and is exactly what we were hoping for. It has already held up against spills and stains and is perfectly cushiony and comfortable without being TOO cushiony. The color is the perfect light & airy grey that goes beautifully in the living room. I have had so many people come over and say this is the nicest couch they have ever seen or sat on! If you are debating or are skeptical (like I was), trust me that you will not be disappointed with your purchase. This is the perfect family couch and I’m so glad we took the risk. I will never buy another couch from anywhere else.

Beautiful/But

I ordered the Warren sectional in June. After getting many swatches I decided on the Performance Tweed in Oatmeal which is beautiful and very durable.So far I've gotten one spot of something on it and it came right out with just a wet cloth. I went with the bench cushion which I really like. However, I was very hesitant to order this big of a purchase online since I wasn't able to sit on it.But, all the great reviews I took a chance. I ordered it in June and it shipped first part of August did not get here until first part of September. Delivery said it would be here between 5-9pm did not get here until 10:30 pm. I loved it, it was beautiful, construction was well made, material durable. My only problem with it is the back cushions. They are so soft give no support when sitting.They need to be taller as well. Very low. I would have returned before my 30 days was up. with the crazy of things at the time i didn't get around to it. I did contact customer support and they were very nice and sent out new inserts for the cushions. they are some better but still too short and soft. Need to be taller and firmer. Even though the sofa is very beautiful the back cushions make it very hard to just sit on it. Purchasing was very easy and customer service was very nice. I am regretful for making this big of a purchase online. My husband complaining about it every night doesn't help.That's my true experience.

Hi Annie, thank you for taking the time to share your experience! We appreciate your feedback on The Warren, and we’re so sorry that your delivery experience was not consistent with the service levels we hold our partners to. We will be following up with your local delivery agent to address their timeliness and communication during delivery, and hope to provide you with better service in the future. If you ever have questions about our pieces’ comfort profiles or styles, please don’t hesitate to reach out to our Design Advisors at designadvisors@maidenhome.com. We offer a range of comfort profiles in our assortment and we are always happy to help narrow down the right style for your home!