Reviews

Real feedback from real Maiden Home customers. We never forge, edit or use incentives to influence these reviews.

Based on 748 reviews
91%
(679)
5%
(34)
2%
(13)
2%
(14)
1%
(8)
Very happy with the Ludlow!!

The Ludlow in olive velvet is in my den and I am very happy with it. After many years of neutral, beige linen sofas, having a piece in a color and texture is a welcome change. The sofa is comfortable and the customer service was excellent!

Wonderful sofa, extremely comfortable, but…

We are very happy with our Warren sectional. The comfort level is well beyond expectations. Two gripes - I wish there was an option for the chaise to have been longer. You can’t lay on it without your feet hanging over the edge. Second there are exposed nails underneath the sofa so when you lift it, you need to be careful not to puncture yourself. I suspect this was an oversight but nevertheless it was enough for me to drop a star. That aside, no reservations in recommending this product.

So durable!!!

I spent so much time looking for the perfect couch: one with a neutral color, classic but updated design, Krypton fabric, hardwood kiln dried frame, hand-tied springs, American made, very specific dimensions, and delivery within 3 months. It seemed like that was only possible by paying $10,000+ to an interior designer until I found MaidenHome. It’s now been six months since my Sullivan sofa arrived (in Harbor performance chenille) and I’m still so happy with it. There has been some very slight pilling from the fabric, but I think that’s to be expected since it gets used daily. What I love most is the durability from stains and spills. With 2 dogs and 2 small children, the couch has truly been lived in every day. It has endured spilled coffee, mud, food stains, black pet hair, scratchy dog nails, spilled baby bottles, and much more, and EVERYTHING has come out completely with a small solution of water and laundry detergent. The cushions have retained their shape well. The customer service has been amazing (they custom made arm covers for me to help protect the arms a bit more). Rarely would I ever think I’d rate a couch a 10/10 in quality but that is my honest review.

Happy with Warren

After searching high and low we decided on the warren sectional with chaise in performance linen. So far, so good. Upon delivery I was surprised by the low profile of the entire sofa. I expected a low back but was not thinking about the seat height. The whole piece is very low, which is great for lounging and makes our room feel bigger--that was an unexpected plus. I was also surprised by the seat depth. Future purchasers, check on the different depths. While we are perfectly content with the shortest depth for our space, anyone wanting something super comfy for lounging with an entire family, I recommend springing for the deeper seats. Fabric and cushions have help up nicely. I was worried about the piece being too big for our smaller space but it fits perfectly! I highly recommend this sofa as someone who has been incredibly disappointed by prior sofas. This one was built to last!

Amazing Quality + Great Service

We ordered our Warren L sectional late-October 2021, mentally preparing ourselves for a long lead time to delivery due to all of the supply chain delays during the pandemic. However, we were pleasantly surprised when Maiden Home actually beat their estimated delivery date: we were originally told late Dec - early Jan, but our sofa actually arrived mid-December 2021!

The quality is much better than we expected. The cushions are perfectly soft while still structured, and the performance fabric is great (especially considering we ordered a white fabric). We're very pleased with the quality and would consider this a very high value product (especially since some big box retailers charge a similar price for this size of a sectional, but worse quality/comfort). Can't wait to continue loving this sofa for years to come!

Pleased

I really wanted to wait to write a review because I wanted to live with the sectional for a while. Ordered in March,2021 received in mid-August and now it’s January 2022. We have two cats and they have shredded just about every piece of furniture we buy. Honestly, I have no business buying another couch while they are still alive so that’s why I didn’t want to spend a fortune and also went with a fabric that would be maybe less attractive to cats. I contacted Maiden Home and they suggested Merino so I went with Merino Heather Gray. I don’t know why I wasn’t more nervous plunking down $4k on a sectional I’ve never seen or sat on in person but I just went for it since I was so sick of our other couches and was ready for a fresh look in our family room. Upon delivery, I have to say, I wasn’t “wowed” at first. It has definitely a lower back profile than I was expecting. The size of the L shape was just perfect and I did like that it wasn’t as deep as our last Crate and Barrel Lounge sofas. The fabric was soft just like the sample they sent but it wasn’t a “sink in the couch” kind of sectional. Now, months later, we really are happy with our choice and it looks absolutely brand new like the day we got it. Only one cat has attempted to scratch her nails on it but I keep a spray water bottle next to it and have also covered that arm with clear packing tape to dissuade her. So far so good. Our golden retriever gets up on the couch occasionally but no stains to the fabric yet at all. I do wish they had a few more fabric options with more texture but we are happy with it for sure and highly recommend. My friend just got a sectional, ordered at the same time from West Elm. She’s still missing a piece of her sectional (they messed up the order) and I don’t like hers nearly as much as mine :)

Gorgeous Carmine Sofa!

After an exhaustive search for the perfect sofa both online and testing several at a few big box stores, we decided to take a leap of faith and order from Maiden Home. The sofa just arrived today and we are utterly in love (if one can be in love with a sofa!) Let me start with the ordering experience. I called and had a million questions, all of which were answered in detail by a woman who's name I can't recall. We ordered the Carmine in olive green velvet and it is truly stunning. The person on the phone told me that this sofa was more of a formal feel, meaning it is not squishy, but more of a 'sit on top' experience. I am not a fan of squishy sofas, so that was just fine. She was definitely accurate, this is a firm sofa, but extremely comfortable. The design, lines and quality are all outstanding. The fabric is soft, but seems also very durable. The color is rich and neutral. Every detail of the sofa have been considered and you can tell immediately that the quality is very high. It looks beautiful in our mixed style living room (modern art with traditional furniture) and we could not be happier with the entire experience. I will definitely be ordering from this company again and so glad to know it is female owned! Keep up the good work Maiden Home!

So very pleased.

I absolutely love my Crosby sofa in seafoam velvet. The dimensions of the left chaise sectional are perfection. It’s sturdy yet comfortable, sleek yet welcoming. I searched and searched and the Crosby fit my budget and my dimensions like none other could. And to top it all off…customer service sent me a hand written note to say thank you. Sealed the sweet deal. Thank you!

Love it

I purchased the Crosby loveseat one Sea-foam Green and have zero complaints thus far. After purchasing, expect your furniture to take some time to eventually ship as they are made to order! The wait is worth it though. I am very happy with my purchase.

Warren is great!

The Warren sofa and ottoman we purchased are great, very comfortable. The overall look is cool, it is a low profile, and works well against our den wall. The customer service and delivery were all excellent as well. The sofa came earlier than expected, which was a nice surprise for Christmas!

Warren where have you been all my life?

We are so enjoying our new Warren sofa. When choosing a sofa, being made in the US of quality materials was important to us, but so was maintaining a reasonable budget. We looked at several brands, one of which we currently owned, but choose Maiden Home based on customer reviews, lead time and quality. I will say I was hesitant about purchasing a sofa without sitting on it prior to ordering. However, the Warren and Maiden Home has exceeded all of our expectations!

Sitting on our new Sullivan right now

So comfy.....high quality. Dogs love it too...😋
I was nervous buying online but a friend had previously purchased from Maiden Home and had nothing but good things to say. The order came when expected, and the color was exactly as the swatch that had been previously sent to me. It also looks beautiful - a classic that will always be in style.

Love!

I spent a lot of time searching for the perfect sectional and I am so happy I chose the dune. It’s beautiful, while still being casual enough for my modest home. I have two kids, a dog and a cat and I really think that this sofa can stand up to the torture we will put it through. It spot cleans really well and I’ve just had to wash one cushion cover and it was easy. Lead time was long, but worth the wait, delivery was seamless. Highly recommend!

Love everything except one (pretty big) thing

We ordered three pieces for our new build; a Dune L-shaped sectional in Alabaster with classic back, a Warren sofa in Oatmeal, and a Dune chaise sectional in Harbor with scatter back. I wasn’t expecting to like the Warren as much as I do - it’s beautiful, extremely comfortable and I love the color. It did come with a spot on it, but customer service was very receptive, explained how I could first try to get it out on my own (which i was easily able to do, and continued to follow up with me so make sure I was able to remove the spot). As for our two Dune’s - they are also beautiful and I love the fabric/colors, especially the Alabaster. The fabric also seems to clean up well. We haven’t been in our house for long, so I haven’t had to wash it, but the dirt spots my kids have gotten on it have come out very easily. I am, however, very disappointed in the Dune chaise with the scatter back pillows - to put it bluntly, I cannot stand the back pillows. I find them to be very stiff/over stuffed and also very uncomfortable when sitting on the couch. The only reason I purchased it with the scatter back was because I had read other reviews saying the scatter back was more comfortable than the classic back, and this couch was for our tv room so I wanted it to be as comfortable as possible. I prefer the look of the classic back 100x more, and now after seeing how uncomfortable I find the scatter back to be, I’m extremely disappointed that I went this route instead of the classic back. We’ve hardly even used our tv room because we find the couch to be uncomfortable and instead use our dune with the classic back pillows on our main living floor to watch tv. Very disappointed in this.

Hi Audrey, thank you for sharing your feedback on your pieces! While we're thrilled to hear you're enjoying your pieces overall, we've passed along your feedback regarding your Dune's scatterback cushions to our Design team, as we're always working to improve. Further, our Customer Care Manager has been in touch via email to offer Classic Back cushions for purchase, if you'd like, as our team would love for you to be happy with your piece for years to come!

Not What I expected

All the pieces didn't arrive and the set-up was done incorrectly and left me not understanding what was missing from the order, but things happen and customer service has been great trying to address. As far as the unit it is definately noit what I expected from the look of it. I am a tall guy 6ft4, 210 with broad shoulders and my wife is aggravated that I use this couch to lean on while sitting on the carpet watching television or reading. "Why did we spend $8,000 dollars on a new couch for you to sit on the floor she asks? As hard as I try, I always feel like I am falling off this couch unless I remove all of the cushions which is far less comfortable. Even trying to nap laying length-wise on it doesn't work, I feel like I am going to tip over onto the floor, its just not built for anyone of any size and while we are weighing whether to return it and go without a couch for 4 month plus pay the 20% restocking fee, I figured I'd pass this review along to anyone who is on the tall side and if I was much shorter and had all the pieces I ordered I am sure I would be a happy customer. (repeat great customer service team, just not for me)

Thank you so much for your feedback, and we are so sorry to hear your Jones wasn’t the perfect fit! We offer a range of depth and comfort profiles in our collection and we’d be happy to help you find a piece that offers a deeper seat to suit your ideal preferences. We want to make sure you absolutely love your piece, so we are happy to start a return or exchange which would include a 10% return and exchange fee. I’ve been in touch over email, and we hope to find you a piece that you and your family will love for years to come.

Better than I hoped

I ordered 2 ludlows in Creme performance linen for the new home I was building. I can’t tell you how long I agonized over this selection. After I placed the order I worried that the creme would be too brown and that the sizing wouldn’t be right. The moment I laid eyes on them I breathed a huge sigh of relief. They’re gorgeous! And so comfortable! Very happy with my purchase.

Not worth the money

I have had the warren sofa for a little over 2 years now and I’m giving up on it. The performance fabric is NOT as good as it sounds. The seats and the back cushions have totally lost their shape, support and not held up well at all. The seats specifically do not have enough support for even an average size person and are completely pancaked down and sunk in. Considering the amount of money I spent I would NOT recommend this sofa for everyday living. Especially if you have pets and or kids.

It looked beautiful for a very short time. I had much higher hopes and expectations!

Thank you for taking the time to share your feedback on your Warren! We are very sorry to hear that your Warren's fabric is not performing to your expectations, and that you're noting some concerns with your cushions' wear. As quality is our top priority, we'd love to review these concerns further with our expert Design team! Our Customer Care Manager has been in touch with you directly to request photos, and we very much look forward to reviewing with our team. In the meantime, please do not hesitate to reach out to our Customer Care team at support@maidenhome.com with any questions!

Mercer lounge chairs

My experience with Maidenhome has been excellent. We have been renovating a house and have placed orders with several manufacturers. Maidenhome delivered as promised, called in advance and located the chairs as instructed. The Mercedes’ are beautiful and sleek. Just the look I wanted for our new home.

The Warren Sofa

I purchased the Warren Sofa, after much debating on ordering online without being able to sit on it etc . I was so anxious to receive it for the Holidays, and they came through. They were so nice and available to speak with. it is made well, and the fabric is beautiful. Classic in style which can go with any style modern or traditional. Everyone has asked me where I got it from. And I am pleased to say Maiden Home. And I recommend them , from ordering, follow up, to delivery and afterwards. Because I ordered it in a white color I was afraid it would get soiled during delivery , but it was wrapped sooo well. Thank you Maiden Home .

Classic style and well made

Purchased two Carmines--a 65" and an 85"--to replace two 13 year old sofas that had seen better days. The old sofas had loose back cushions my small dogs loved sitting on and were looking so sloppy. The look of the Carmine is very traditional so it fit well with my existing furniture. I do wish a turned leg was an option, but the legs are fine. Went with Malt Performance Basketweave which is a nice neutral (old sofas were gold and I was sick of the warmth). Love the arms. Honestly it is taking time to get use to the firmer back but I'm willing to sacrifice for the neater look:)

Order process was great. Swatches arrived quickly. My sofas were ready way before they were promised. There was a slight snafu where one was ready to be delivered while the other was still in production but MH helped sort through that with the delivery company. Outstanding customer service. Overall I highly recommend and think these pieces are an outstanding value.

Well Made

I'm an interior designer and my chair and ottomon are the best made upholstered chair I have seen in quite awhile. Its gorgeous! Oh. and the performance
velvet is very high quality! I even ordered another one.

Timeless and Beautiful - After reviewing several companies, we settled on MH. So happy we did.

I did a ton of research, and must have read every review out there on the top 5-10 sofa companies and Maiden Home consistently ranked among the top 3. What set them apart was their dedication to careful crafting within the US. We ordered a bunch of swatches, and ultimately went with the Crosby with performance velvet in blue. It looks stunning in our modern beach-themed living room. The cost was similar to the others, their pieces are all timeless and the quality is exactly what we had hoped. From the day we submitted the order, we received updates on what process the couch was in (springs, trimming, framing etc.). We also got confirmation on the ship date which was due the last weekend in November. I asked if there was any way to expedite it, given how close it was to Thanksgiving. They couldn't make any promises, but our Couch DID arrive the day before thanksgiving, so our extended family was able to enjoy the new couch! Very grateful! I could not be happier, and can not recommend this company enough. We love our Crosby and I love this company.

High quality and SO quick!

My boyfriend and I were looking for a high quality sofa - and I suggested we check out Maiden Home (I used to work for the company, so I knew the ins and outs and could solidly recommend the product) -- we ended up going with the Warren and we are over the moon. It's SO much more comfy than his old bachelor sofa and it looks fantastic. Everyone who has seen it is super impressed. Plus the price was competitive to other high-end furniture and the wait time was SIGNIFICANTLY less than others -- even with everything going on in the supply chain right now! We couldn't be happier. If you're deciding whether or not to take the plunge and trust Maiden Home, do it - you will not regret it.

Our new maiden home bed is the absolute best

I highly recommend Maiden Home. The quality is first class. The experience was flawless and the delivery was early and professional. We love our new bed. It is beautify made. — sturdy and everything it was promised to be.

Awesome!!

Ordered end of September and was delivered by December (a week or two late but that was no problem!). Ordering process, swatches, customer service was wonderful. Delivery was perfect and seamless. The quality of the couches is top notch and is SO COMFORTABLE! Longevity is to be seen but so far it’s awesome. My 4 and 6 yo, 2 pugs and husband are thoroughly enjoying it. Now I need one for my own room! I will absolutely purchase thru this company again.