Appears In

Love my Boucle Kent!

I’m obsessed with my Kent bed in Boucle! The modern yet timeless design is perfect for my space, and the quality is seriously impressive. It’s got this calm vibe that totally transforms the room and it pairs perfectly with my Clinton nightstands. I couldn’t be happier with it!

The best of the best great quality

Nice set up great price! 😀

beautiful

received new bed. delivery was a breeze and setup was done in about 30 mins. design, fabric all great. thanks!

Beware: Missing Pieces; Defective Construction; Inept Customer Service

Ordered bed on 5/2. It was delivered (1 wk later than 5-6 wk estimate) and [mis]assembled by MH white glove delivery. I noticed quickly that the wood base pieces were entirely misaligned. On further investigation, I noticed that the three supporting base pieces were missing entirely. MH original proposed solution: another delivery team would come and fix in 3.5 weeks, but in the meantime, I should not use the bed for safety considerations. Not acceptable. MH second solution: they will send the missing (and apparently important for safety) pieces, and I could disassemble and reassemble the bed myself. Also not acceptable, but since I did not have use of not only the bed, but the whole room, I agreed to this plan. After three hours of attempts with three people, the bed could not be assembled in a manner that the base and side pieces were properly aligned. MH third solution: an assembly team would come to properly assemble the bed. Accepted. A lone individual arrived (although the MH instructions indicate that two people are required to assemble), he spent an hour completely (and loudly) reconstructing the bed, adding new holes to metal pieces, etc. and informed me that the hardware had been properly installed and needed to be moved. Not acceptable. MH fourth solution: send a new bed in what would have been +15 weeks from the original order. Not acceptable, I requested a refund. MH: fifth solution, okay, a refund, but not until a delivery team available in only limited windows comes to retrieve the faulty bed. The bed (which they will surely junk) has been retrieved, and I am still waiting for the refund, which will apparently take another 1-2 weeks. MH will have had full payment for its defective product for more than three months. I will be certain never to order another MH product and to warn others as well.

Hello, thank you for sharing your feedback—we are sorry that your experience has not met the standards we strive for at Maiden Home. As it is our utmost priority to offer the highest quality products, we are working with our partners to correct these errors going forward. In the meantime, we have confirmed that your refund has been processed. If you have any additional questions, please do not hesitate to contact us at support@maidenhome.com.

Subtotal

The Kent Bed

The Kent Bed

Dimensions

Materials

Design & Construction

Shipping & Returns

Appears In

Customer Reviews

Country/region

The Kent Bed

The Kent Bed

Dimensions

Materials

Design & Construction

Shipping & Returns

Appears In

Customer Reviews