We purchased the Mercer chairs and they are perfect! Beautiful, comfortable and very well made. Built to last.
I love the chairs I ordered.
However, I had the most terrible delivery experience which soured the entire purchase.
I was trapped in my house for 12h awaiting the delivery, which never arrived. I was never informed this would be the ultimate outcome, and finally at 9pm, gave up waiting. The next "rescheduled" day, the delivery also never came.
Finally, on the third day I was offered, I had to pay someone to be at my home on a day no one would normally be home so that the chairs could be delivered in the middle of the day. Even then, I was given a huge time window. I asked to have it narrowed down b/c of the 2 terrible days we spent awaiting the delivery, but I was told this was not possible.
The experience was the worst one I've ever had with furniture.
Rh (4 custom leather barstools, and 6 custom leather DR chairs) was absolutely fantastic in terms of their delivery scheduling, as was BenchMade Modern (an oversized custom leather couch), and many lesser-known growing furniture companies working to get into the custom furniture market.
I'm looking to purchase a custom master bed as well as more chairs, and honestly, I"m so terribly turned off from MaidenHome b/c of the horrific delivery experience, I'm planning to go with Rh again despite slightly higher prices. My husband and I are both FT physicians, and we just can't afford to chance being held hostage by a delivery service.
Hi there, thank you for taking the time to share your feedback on your delivery experience for your Mercer chairs. While we are glad to hear you're enjoying your new chairs, we are truly sorry to hear of this delivery experience as your experience fell far outside of the high bar we set for ourselves. It is rare that a delivery is missed by our delivery partners, and we are reviewing thoroughly with our team and partners to learn from your feedback and ensure this experience is not repeated, particularly as we would love the opportunity to deliver a seamless Maiden Home experience to you in the future. Our Customer Care team has been in touch with you directly, but if we may answer any questions at all in the meantime, please do not hesitate to reach out to our team at firstname.lastname@example.org.