The Jones Modular

After learning about Maiden Home in 2019, I was delighted when the Jones Modular Sofa was introduced as the layout and dimensions of my living are tricky. Upon receipt of the sofa, I was disappointed that the seat cushions were deformed after only about a week of light and careful usage, and the cushion cover was constantly puckered and misaligned from the cushion. In addition, although the sofa is advertised as modular, the modular seat that did not back up against a wall did not align with the seat backs of the sofa due to only one alligator clip installed.

I contacted Maiden Home customer service regarding the issues above. After weeks of receiving the run around and providing numerous photos and videos as requested, a service technician was finally scheduled to arrive at my home. Although I provided photos and videos to Maiden Home, the service technician informed me that he was not informed of the issues and did not have the parts required to complete the service. He recommended the installation of an additional alligator clip and wrapping the seat cushions in Dacron, and he would require a second appointment after the items were ordered. I relayed this information back to Maiden Home customer service, and I again received responses days or several days after each correspondence. After several weeks of a very slow communication process, Maiden Home stated that they could only cover the cost of the alligator clip but would not cover the cost of remediating the cushions.

The build quality of the couch cushions leaves much to be desired. Because the cushions are wrapped in a slippery material, the performance fabric couch cushion constantly shifts around it, leading to misaligned cushion covers. In addition, the seat cushion is dependent upon a foam material that loses its integrity after light usage. As a result, the seat cushion looks deformed, and as a result, the couch cover puckers. The couch cushion does not look anything like the pictures provided on the website and in the catalogue, and unfortunately Maiden Home customer service was completely unsupportive. If you would like to actually sit on the couch instead of just looking at it, I cannot recommend this couch at all and the lack of customer service is very disappointing.

I'm so glad we made our first MH purchase with the Jones! We were on the hunt for a piece that was design-forward, comfortable, and modular, so the piece could grow and change as our space changed in the future. We currently live in an NYC apartment and wanted to invest in a product that was high quality, but we didn't want to purchase something that potentially wouldn't easily transition to a new apartment layout. I'm so relieved we came across the Jones! It definitely has the stunning design aesthetic we were looking for in our new sofa that would also give us the flexibility to add pieces in the future.

We also loved the samples and sorting through the fabrics, it was great to have the piece offered in a wide range of colors and materials. It made the process actually fun instead of overwhelming. Also, Maiden Home's team kept us constantly up to date on the construction and shipping of our piece which was a great touchpoint and only made us more excited to finally see our piece.

Now to the Jones itself.... it is SO comfortable! We can't believe it! It is the ultimate lounging sofa and it does not look sloppy. The cushions hold their shape nicely while still having this super sink in feel overall. We haven't needed to fluff our cushions which surprised me for a piece with down cushions (our old sofa had down and the cushions were totally pancaked flat) Everything just always looks and feels great! We chose Harbor Chenille and I love the performance feature of the fabric, I've already spilled on the piece multiple times and it has always been so easy to clean up!

I really cannot say enough good things about this piece and how easy MH made this process, I cannot wait to buy more furniture from them!!

Bottom line: We purchased the Jones in the tan leather and we love it. We would definitely purchase from Maiden Home again.

I was a little hesitant to buy from Maiden Home because I didn’t know much about the brand and didn’t know anyone personally who had purchased from them but I am very glad we did. The style and feel was just what we wanted and was well represented and explained on the website. The upholstery is well done and very well matched across the sofa (another competitor I was looking at explicitly said to expect variability in their leather sofas. I understand why that is a possibility but it wasn’t a very appealing one to me). The cushions are held in place by Velcro backing which I actually didn’t realize when we bought it but it keeps our casual looking back cushions from sliding all over the place, which is very useful with our rambunctious toddler. The customer service was stellar; one team member talked me through the pros and cons of the two leather options and ways to remove/buff scratches from the softer leather we ended up choosing. Another team member preemptively reached out to me when there was concern the delivery window wouldn’t be met. The delivery ended up being on time and was painless. I was also concerned about the separate sofa pieces moving since it is a sectional but the pieces are held together by sturdy looking metal clips and we haven’t noticed any motion or gapping between the pieces. Side note, we are happy with the ottoman configuration rather than a fixed chaise because it gives us more flexibility. The ottoman is not attached to the rest of the sofa but ours is on a rug so it doesn’t move. The price was right for us- it was not the cheapest leather sofa we could find but for the quality and style, I think it is very well priced.

Ours Jones Modular sofa is everything we expected and more! After looking at dozens of sofas in furniture stores and not finding the quality we wanted, we started looking online. We were a bit hesitant to order a sofa without ever sitting on it but we are glad we made the leap with Maiden Home! The Jones provides fabulous comfort and style and we love the way the fabric looks and performs. Customer service was beyond expectations and communication with the Maiden Home team was seamless. We received our sofa early and the local delivery partner treated the sofa as if their own. We wouldn't hesitate to order again from Maiden Home and will recommend Maiden Home to all our friends and family. The quality, comfort and American craftsmanship are absolutely fantastic and customer service is unbeatable!

We are absolutely in love with our new Jones modular sofa. We ordered the Bone textured linen and even though we had to wait a bit longer for the fabric that was back ordered it was definitely worth the wait. The couch is comfortable, sturdy and looks amazing in our family room. The design team at Maiden was fantastic to work with. They kept us up to date on the progress from initial contact, through the design selection and all the way to delivery. I won’t buy another sofa from anyone else.