I purchased the Sullivan sofa and two Downing chairs with one ottoman. They are beautiful and seem very well made. The chair frames and ottoman have lighter frames than I expected, but are sturdy enough. Details are very nice. The fabric is true to the samples I received, which was very helpful in choosing paint colors. Overall a great experience. There is a lot of information on fabrics: composition, durability, rubbing, pilling, etc. Also ratings on comfort and support in chairs and sofa was very helpful in making decisions. I spoke with two design consultants to help me make the choice. I was a bit nervous about ordering online and not "doing sit tests", but it worked out great.
I cannot be more pleased with the pieces. The furniture arrived a little ahead of estimated date. Was great! Would buy from Maiden Home again. Loved the customizable service. Always hated the "do you want it in white or black or beige" choices at retail stores. Wishing company great success.
Maiden Home was a delight to work with on my selection of a new sofa. The quality and craftsmanship are superior. The sofa is exactly as depicted on the website. The customer service is outstanding and communication was clear and timely. Sofa was delivered as promised with "white glove" service.
My initial review disappeared.
The Sullivan sofa is the most uncomfortable sofa I ever sat on, let alone purchased. I could elaborate, but to what avail? I’ll never again buy a sofa sight-unseen or “un-sat” upon. Miserable experience. The Customer Service Team should be renamed the Company Service Team as their bottom line and sole interest lies with the almighty dollar. Do not be fooled by the brilliance of their marketing strategy. Save yourself (and your money!). I’ll survive: lesson learned.
This was my first time ordering from Maiden home. I have a couple rental houses and wanted to try it out before I ordered another one. They have a super easy website for ordering and were always helpful with their great customer service.Timing was pretty close to what I was quoted but they had trouble with offering varied delivery days, which I think they've rectified now. The couch looked great when it first arrived but after a few months the fabric is already puckering on the seat cushions. Strangely enough, the loveseat is not having that problem. It's most likely due to the long size. Other than that the furniture is made very well and It's possible that a different fabric might work better. I will see how it holds up through the next year or two and make a proper assessment.
Thank you for taking the time to share your review . We’re glad to hear you enjoyed your experience, but did want to follow up on the puckering you’re noting in your Sullivan bench cushion. Since The Sullivan is designed with a down-blend cushion construction, wrinkles or fill inconsistency may occur on the bench cushion with use. This also includes our down-alternative option, which is made to mimic the look and feel of real down. As such, we recommend refreshing the loft of your cushion by regulating, or smoothing, the bench cushion insert and regularly flipping for even wear. This will allow your cushions to maintain a consistent shape and feel over time. Our Customer Care Manager has been in touch directly for more information, and if our team may provide any additional assistance, please do not hesitate to let us know at firstname.lastname@example.org.