Customer Reviews

Based on 58 reviews
Poor design

I was so excited about this couch and over the last 6 weeks I have become so disappointed in my purchase. The puckering in the cushion they described as normal but looks very sloppy even when fluffed. The word of it is the back cushions when sat on sink down to 1/2-3/4 the height they should be. Seems they did not stuff them enough or just a poor design because as you sit your head starts to rest on frame as the pillows creep downward, which is not comfortable. Unfortunately now that I’ve owned it for 6 weeks I am unable to return. I gladly pay the 10% to return this couch. I bought other products from maiden home that I love but this couch was not one of them.

Hi Jenny, thank you so much for your feedback. We are so sorry to hear that you are disappointed with your Sullivan sectional. As we discussed, the wrinkling that you see on your piece's bench cushion is to be expected due to the size the cushion, and nature of the down-and-feather fill. Especially on a very large piece as yours, we would expect some settling of the cushion which contributes to the Sullivan's relaxed look and comfort profile. This wrinkling is easily addressed through regular fluffing and rotating of your bench cushion. The Sullivan's back cushions are down-and-feather filled as well, so they are more relaxed in terms of both look and feel; however, we do sew all of our back cushions with three individual horizontal channels to mitigate crushing and ensure they come back to their full shape with maintenance. While the comfort of down fill can't be matched, and it is what has made the Sullivan our most popular sofa style, it does come with a maintenance requirement. We apologize if this was not inline with your expectations. Please don’t hesitate to reach out to us at with any additional questions. Thank you again for choosing us to be a part of your home!
Clients loved it!!!

I'm an interior designer in San Diego and recently purchased the Sullivan sectional in cream linen and the Carmine in the lagoon velvet for a client. The client was over the top pleased with every detail of the sofas, the price, delivery and the emails updating the progress on the construction. Everything about ordering with Maiden Home is seamless, easy and no surprises. I ordered a sofa for myself as well and
couldn't be happier with it. I will be using Maiden Home again and again.

Overall a great sofa, with a few small caveats.

We ordered this sofa in September and it arrived after 6 weeks in early November so we've had it for about 2.5 months. I'm of the opinion that you really can't tell the quality of a sofa until at least a year, but figured I'd give my review so far. The process, from ordering to delivery, was pretty seamless. I shopped around A LOT before settling on Maiden Home. I knew I wanted a really well made sofa, but getting one in Los Angeles at a semi reasonable price seemed impossible. I looked at N.C. made brands like Taylor King, Lee and Vanguard. Maiden Home promised a similar quality at a lower price. The sofa is great. The fabric is very pretty - got the Performance Chevron Cloud. It's also very comfortable. There are a few reasons I rated it at 4 stars, instead of 5 - I do have a couple complaints: I couldn't pick the sofa cushion. I wanted a seat cushion with coil springs in it and was unable to upgrade. As a result, the cushions are a little softer than I'd like and requires more fluffing than I anticipated. Maiden Home recommends unzipping the seat cushions and fluffing them every few weeks or so... With the Sullivan, you're either getting one long bench cushion, or in our case we got a sofa chaise and this consists of two long bench cushions, so it's not very easy to unhook them from the sofa, unzip them and fluff them. We do fluff them every few weeks, but once you sit on it a couple times the seat cushions flatten out enough that they sit lower than the frame. That means the majority of the time, the sofa seat cushions aren't at the proper height to actually reach that 35" height. Given how important height was to us, the fact that the sofa doesn't actually sit at the 35" height the majority of the time is a bummer. We end of using throw pillows behind our heads a lot. Otherwise I'm happy with the sofa and I'd buy another piece of furniture from Maiden Home.

So great that I bought 2

We got the Sullivan Sectional this summer. Everything about the process was great from start to finish. It even arrived a little earlier than I expected. I couldn't stop smiling when I actually sat on it and realized that it really is perfect :) I just ordered another Sullivan (sofa) for different house because we've enjoyed the sectional so much.

Couldn't be happier!

After much deliberation (and I mean MUCH) I finally went ahead and ordered the Sullivan sofa in Creme Performance Linen. I can't believe I waited so long! The sofa is beautiful and so comfortable. The quality of the furniture and the fabric are excellent. The communications from Dana at Maiden Home were excellent and the delivery was as easy as it gets. I don't think I will ever get a sofa from anywhere else!