The Varick - Mohair Mink Sofa – Maiden Home

The Varick - Mohair Mink Sofa

Customer Reviews

Based on 11 reviews
82%
(9)
9%
(1)
0%
(0)
0%
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9%
(1)
K
K.J.
Love the Sofa

The blue mohair varick sofa is everything I hoped it would be - comfortable, right proportions, and mohair has a sheen that can’t be beat. Immediately took a nap on it once it was delivered.

P
P.P.
Love but also notes

Loves:
1) Performance tweed snow fabric is amazing. Truly beautiful.
2) Bench cushion and style, the design and construction is substantial. Lots of compliments!
3) Comfy and my favorite seat in the home

Notes:
1) The bench cushion fabric will wrinkle no matter what, but the pillows fare much better. Be sure to turn the pillows and bench cushion so things are sat on evenly.
2) I would have gone longer 80" or 80" instead of 75" which is really a comfortable sit for just 2. 3 is tight.
3) Bench cushion is soft, not as firm as I'd prefer

C
Carly
Love it!

We were incredibly pleasantly surprised with the quality of this sofa! Love it!

K
Kaitlyn Hoyes
Stunning

The Varick couch is truly a work of art! So beautiful and fits our space perfectly. The seats are more narrow than we thought but it may be due to how thick/new the pillows are - still very happy with it!!

K
Karen Blazek
Wrong Color

In summary, MH’s response to the problem below is not indicative or within the spirit of a business trying do the right thing for their customers. This includes accepting accountability for mistakes when they happen. Unfortunately, it has been a very costly experience as the refund is subject to a 10% fee in addition to providing MH with full reimbursement for their shipping expenditures and any costs relating to damages that may occur on its way back.

Problem: I informed MH I received 2 sofas in a light gray color which should have been in a darker gray color; for this reason I needed to return them. I also stated I felt it was reasonable to expect to be refunded the full amount of the purchase given the circumstances. I sent 3 photos to support my claim.

1st photo - the shade of the swatch I received is a darker gray than the swatch attached to the sofa.  
2nd photo (fabric selection web page) - the shade of the sofa is presented as dark gray for the “Night” fabric and comparatively the same to the swatch I received.
3rd photo (web page called “shop the look”) - the shade of the sofa is light gray for the “Night” fabric showing a close likeness to the sofas I received. 

Regarding the 1st photo, MH stated a slight variation is to be expected and their teams confirmed it was within tolerance of what they expect for the variance in color.
Regarding the 2nd & 3rd photos, MH explained the difference of surrounding colors and tones played a large role in how the fabric appeared fully upholstered in the 2 photos. I assume their use of the word “large” is meant to explain the large color difference between the 2 photos on their website for the same fabric. Within a week of having received the 3 photos, MH modified the color on the “fabric selection” web page to represent a lighter color of gray for the “Night” fabric. One can surmise the prior image in the 2nd photo showing the “Night” fabric as dark gray was in error.

Irrespective to MH’s error in representing the “Night” fabric as a dark gray color as seen in the 2nd photo, MH fails to acknowledge this was the color depicted in the photographic image at the time of my purchase, which held the promise of what was expected to be delivered.

Hi Karen, thank you for taking the time to share your feedback on your Varick. Upon thoroughly reviewing a photo of your fabric swatch laid over your Varick's upholstery, our expert design team has confirmed that the selected fabric for your sofas falls within expected subtle variation for your pieces' material. To explain, we expect to see slight variation between individual batches of the same fabric, as our fabric is dyed in small batches. In addition, we understand imagery on our site will vary from screen to screen due to resolution and screen brightness. We offer complimentary swatches on our site, if you'd like to review each colorway in person prior to purchase. Our Design Advisory team is also a wonderful resource to answer any questions about our upholstery options.

While we are glad to offer a return option within 30 days of delivery, we would only be able to waive our return cost if a piece was crafted outside of our high quality expectations. Our 10% return fee covers the cost of pickup and local donation of your piece, as we do not re-sell any of our pieces.

If you have any questions at all, please do not hesitate to be in touch with our Customer Care team at support@maidenhome.com.

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