Our customers are at the center of every decision that we make, from which gorgeous new products to launch to how we’ve developed our industry-defying returns policy and lifetime warranty.
So it stands to reason that we aren’t just here for you when you’re ordering from us, we’ll have your back for the lifetime of your piece. This means that we’re always happy to answer questions long after your piece has been delivered.
But we know that sometimes you don’t want to reach out for every question, so we’re going through our top tips and tricks for keeping your Maiden Home furniture looking and feeling great for years to come.
Your cushions are covered under a five-year warranty protecting you against any premature degradation of it’s high-resilience foam core, but there are a few simple ways to extend the life of your cushions that we suggest to all of our customers.
Since we tend to gravitate to one spot on the couch, rotate and flip your cushions to avoid uneven wear on any one cushion or spot. We suggest doing this monthly to keep your cushions lofty, comfortable, looking great. On sectionals, where cushion widths can vary, try to switch cushions of matching widths when rotating to keep spacing aligned. If you have a chaise sectional or a bench cushion on your sofa, you may see a bit of unevenness of loft on your cushion - this is simply an uneven distribution of microfill across a longer cushion and can be easily fixed by ‘regulating’ the cushion. To do this, unzip the cushion cover and use your arm and hand to pat it even like smoothing a bed sheet on a bed. All of our back cushions are sewn with three horizontal channels to prevent fill from settling to the bottom, but over time you may need to fluff your cushions to keep them lofted and looking great. Simply flip the cushion and lightly shake to allow the feathers or fiber to redistribute.
Our fabrics were each hand-selected to stand up to some of your most tricky stains–especially our Performance fabrics that feature liquid-resistance, making them perfect for combating everyday spills and messes. We recommend vacuuming your upholstered furniture regularly to remove dust and dirt that will degrade the fabric prematurely.
Should you come up against more difficult stains or scuffs, we’ve partnered with some of the finest mills in America to offer superior stain resistance, and refer our customers to their expert guides for removing stains, including the best products for each. Note that we do not recommend machine washing your cushion covers unless you have a product from The Dune collection, whose slipcover is machine-washable. This will prevent them from shrinking and from zippers breaking. Due to the organic content of the Dune's slipcover, slight variations in color may occur after washing. To prevent, machine wash cold and air dry.
For our non-performance fabrics, spot cleaning is still a breeze. Merino is easily cleaned by blotting with water and any clear soap or detergent (like Tide Clear™). For Velvet, we recommend a dry solvent or professional dry cleaning, although velvet is an inherently stain resistant material due to its pile, so the best, first line of defense is wiping up spills as quickly as possible.
To keep your upholstery in top shape over time, we suggest that our customers have a professional deep clean of their furniture annually.
If you ever notice a chip or scratch in the wooden component of your piece like a frame or leg, you can easily disguise it with a wood marker, restoring the polished look of your piece. We recommend the Katzco 13-piece kit that includes a range of colors to match all of our wood finish choices (and can come in handy for other wood repairs around the house from tables and chairs through to cabinets and trim work!)
To use this product properly, note that the stain in the pens dries quickly, so as you’re applying the stain, keep a dry paper towel on hand to quickly clean up any excess stain. Follow the full instructions on the packaging to achieve the best results.
Leather furniture is naturally stain resistant and among the most durable options you can choose for your home, making it perfect for high-traffic areas. One of the most attractive attributes of leather is that it will naturally patina over time, developing that rich character that makes your piece entirely unique.
To keep your leather in great condition, we recommend not placing your piece in prolonged direct sunlight, dusting it regularly, and moisturizing it periodically with a leather conditioner to avoid cracking of the leather over time. We suggest our leather partner, Moore and Giles’ No. 33 Conditioner. Tuscan leather is treated with a wax finish which shows light scratches easily. While this contributes to its unique aesthetic, if you’d like to remove any of these scratches, simply warm the area with a hairdryer set to medium about 8” from the leather's surface, and massage the wax back into place with your finger.
Tie-downs: Maiden Home sofas come standard with tie-downs which keep your cushions in place over time. To connect your tie-downs, simply attach the metal clips to the fabric loops on the side of your cushions and enjoy cushions that won’t shift forward over time.
Connecting your Sectional: Our sectionals are connected using a heavy duty clip called an Alligator Clip. These can be easily connected and disconnected when you want to move your furniture. When your furniture is made, one part of your sectional will have a clip (that resembles the jaws of an alligator) affixed to its base, and another will have a diamond shape affixed to its base. These two pieces slide together easily during installation and keep your sectional tightly connected. If you choose to move your sectional, simply lift the piece of your sectional connected to the diamond to release the grip of the clip and pull the pieces apart. To re-connect, line up the point of the diamond with the opening of the clip and slide the two pieces of your sectional together until the pieces are snugly connected. Note that the "jaws" of the clip can pivot, and may be hidden or tucked underneath your piece after it is moved, you can rotate it out to connect. No-move furniture: we recommend adding grip pads to your furniture to keep it in place on wood floors. Grip pads will also prevent any scratches to your floors. We hope that you’re absolutely loving your Maiden Home furniture, and we can’t wait for you to enjoy it well into the future! If you have any questions as you live with your furniture, please don’t hesitate to reach out to email@example.com.