Maiden Home Reviews

Words from clients who live with our designs, across our living, bedroom, and dining collections

Products
All reviewsThe Bank Oval Dining TableThe Bank Round Dining TableThe Basel PlinthsThe Beacon Dining BenchThe Beacon Dining ChairThe Bedford Dining TableThe Beekman DeskThe Bond SetteeThe Bowery OttomanThe Breuer Modular SectionalThe Breuer Modular SofaThe Breuer SofaThe Carmine SofaThe Chelsea OttomanThe Chelsea SofaThe Clinton 2-Drawer NightstandThe Clinton 5-Drawer DresserThe Clinton 6-Drawer DresserThe Clinton 9-Drawer DresserThe Clinton NightstandThe Clinton Petite NightstandThe Cooper Dining ChairThe Delancey Bar & Counter StoolThe Dune Chair-and-a-HalfThe Dune SectionalThe Dune SofaThe Dune Swivel ChairThe Ella Coffee TableThe Essex BedThe Franklin BenchThe Franklin OttomanThe Galerie PlinthsThe Hyde ChairThe Jane Dining ChairThe Jones Modular SectionalThe Jones Modular SofaThe Kenmare ChairThe Kent BedThe Laight ChairThe Morro TablesThe Lenox SofaThe Leonard SofaThe Ludlow SofaThe Madison Dining ChairThe Montauk DaybedThe Muir SectionalThe Muir SofaThe Mulberry OttomanThe Perry ChairThe Perry OttomanThe Reade Console TableThe Reade Demilune Console TableThe Reade Dining TableThe Reade Round Dining TableThe Remsen ChairThe Reyes BenchThe Reyes StoolThe Rivington 2-Drawer NightstandThe Rivington Petite 2-Drawer NightstandThe Smith BedThe Sullivan ChairThe Sullivan Chair-and-a-HalfThe Sullivan SectionalThe Sullivan Sleeper SofaThe Sullivan SofaThe Thayer Bar & Counter StoolThe Thompson BedThe Thompson Canopy BedThe Varick Chair-and-a-HalfThe Varick SectionalThe Varick SofaThe Venice ChairThe Vestry Coffee TablesThe Warren SectionalThe Warren SofaThe Weston StoolThe Wythe Bed
The Essex Bed · 39 reviews · 4.7/5
5/5  |  Wonderful Bed
I am in love with my Essex King Bed. It is beautiful (I got it in Ash Leather)! It is really sturdy and well crafted. I like the bed so much I ordered a second one for a guest room (in Seafoam).

5/5  |  Essex Bed
I am very happy with my Essex bed in Oyster performance linen. The bed is beautiful and the delivery process was simple.

5/5  |  5 Stars
Purchased the Essex bed in performance linen, oyster: it is stunning. Excellent experience with the company, timely, and even the customer service reps were so easy to interact with. They even offered suggestions on appropriate sizes for nightstands based on the height of the bed we ordered. Great experience all around and highly recommend!! Thank you!

5/5  |  Wonderful Bed
I am in love with my Essex King Bed. It is beautiful (I got it in Ash Leather)! It is really sturdy and well crafted. I like the bed so much I ordered a second one for a guest room (in Seafoam).

5/5  |  Amazing quality, love this bed
I had my Essex bed delivered a few weeks ago and am absolutely loving it. The quality is top notch, and it looks fantastic in my bedroom. I'll certainly be back for more!

5/5  |  Unusually great experience!
I am not one to leave reviews, but...I felt it was the least I could do to acknowledge the exceptional quality and extraordinary service we received. We purchased a bed and a sofa/chase. The sofa/chaise looks and feels comfortable without that "sloppy" appearance that oftentimes goes hand in hand with comfort. It also maintains its shape really well. It's perfect! The upholstered bed looks sophisticated and elegant. I was so impressed with the company's communication. I was always kept in the loop, and the pieces were actually delivered on time! The other custom furniture I ordered from various other companies has been delayed for months, so...I very much appreciate my experience with Maiden Home!

5/5  |  Couldn't be happier with the result
This is our second order (of many to come!) from Maiden Home. We started with our living room - two sofas and a pair of chairs. After loving the result in that space, we came back to Maiden Home when they launched their bedding collection! Our bedroom gets a ton of morning light, which we love, so our goal has always been to keep it light, airy, neutral, and minimal. The moment we laid our eyes on this bed we knew it would completely change our space. We love the straight lines, giving us that minimal, farmhouse feel we crave, but decided to go with the Creme Performance Linen Fabric to give us that soft, Parisian touch. The Essex is a bit more modern too, with it's straight legs, and we went with the Washed Oak for a natural, causal finish. We couldn't be happier with the result and can't wait to continue furnishing our home with Maiden Home!

5/5  |  Amazing quality, love this bed
I had my Essex bed delivered a few weeks ago and am absolutely loving it. The quality is top notch, and it looks fantastic in my bedroom. I'll certainly be back for more!

5/5  |  Quick and nice quality
Ordered a ready to ship bed, came quick, delivery team assembled it in 15 mins. Solid construction. Happy with our purchase.

5/5  |  Essex Bed
I am very happy with my Essex bed in Oyster performance linen. The bed is beautiful and the delivery process was simple.

5/5  |  Love The Essex Bed!
This is our first purchase from Maiden Home and won't be the last. We are very happy with The Essex bed. It is covered in Sky performance velvet and is quite lovely. The bed is extremely well made. The delivery crew didn't need any tools to assemble it and they too commented on how well made it is. We very much appreciated the updates Maiden Home sent as the bed was being made. They met the delivery date originally stated and that pleased us very much. Thank you Maiden Home for providing high quality furniture at a fair consumer cost. Looking forward to watching your company grow.

5/5
We received our Essex bed about a month ago and it is beautiful. It is very sturdy and well made and we are very happy we made this purchase.

5/5  |  100% worth it! We love our Essex bed frame!
We have the Essex bed frame and it was worth every penny. This will be a bed that we will have forever. It’s well made - and we loved that Maiden home kept us in the loop of each stage our bed went through including when material was being sourced, who was making the frame and sewing the headboard. We loved that! Thank you maiden form for the bed of our dreams!

5/5  |  Essex Bed
5 stars. I ordered my Essex bed in Bone, in Performance Textured Linen. It is gorgeous, 56" high. I am so happy with customer service, they were so easy to connect with and very helpful in finalizing a few decisions based on size and fabric. The bed came in their prescripted time frame. The delivery was highly professional. I look forward to working with Maiden Home with future purchases.

5/5  |  5 Stars
Purchased the Essex bed in performance linen, oyster: it is stunning. Excellent experience with the company, timely, and even the customer service reps were so easy to interact with. They even offered suggestions on appropriate sizes for nightstands based on the height of the bed we ordered. Great experience all around and highly recommend!! Thank you!

5/5  |  My Second Essex!
I loved my first Essex and bought a second one in Seaform Velvet. Seafoam was an odd choice for me but decided to try a fabric and color that would be out of the nrom for me. I blended it with a great rug and art work and created a beautiful room with this bed! Love the platform (no more box springs!)

5/5  |  Gorgeous Bed! Our Client is Thrilled!
We are an interior design firm and recently specified the Essex Bed in Performance Linen Creme. The client is thrilled with the style and overall quality of the bed. As a firm, we were very pleased with Maiden Home's customer service. We found them to be very responsive and addressed our needs in an efficient and timely manner. Highly recommend this product and company!

5/5  |  Luxurious
Our bed is gorgeous. Absolutely luxurious. The fabric and shape are modern. The in home setup was fast and easy. Highly recommend!

5/5
We received our Essex bed about a month ago and it is beautiful. It is very sturdy and well made and we are very happy we made this purchase.

5/5  |  Amazing quality, love this bed
I had my Essex bed delivered a few weeks ago and am absolutely loving it. The quality is top notch, and it looks fantastic in my bedroom. I'll certainly be back for more!

5/5  |  My Second Essex!
I loved my first Essex and bought a second one in Seaform Velvet. Seafoam was an odd choice for me but decided to try a fabric and color that would be out of the nrom for me. I blended it with a great rug and art work and created a beautiful room with this bed! Love the platform (no more box springs!)

5/5  |  Unusually great experience!
I am not one to leave reviews, but...I felt it was the least I could do to acknowledge the exceptional quality and extraordinary service we received. We purchased a bed and a sofa/chase. The sofa/chaise looks and feels comfortable without that "sloppy" appearance that oftentimes goes hand in hand with comfort. It also maintains its shape really well. It's perfect! The upholstered bed looks sophisticated and elegant. I was so impressed with the company's communication. I was always kept in the loop, and the pieces were actually delivered on time! The other custom furniture I ordered from various other companies has been delayed for months, so...I very much appreciate my experience with Maiden Home!

5/5  |  Beautiful Bed
Beautiful bed, great delivery & I couldn’t be happier with my purchase and the quality of the bed. I will be shopping with Maiden Home again.

5/5  |  Crosby Tuscan Leather Couches and King Essex Bed
I don't typically write reviews, but the furniture shopping process was so exhausting...this was warranted. Full disclosure, we've only owned our MH furniture for roughly 3 weeks, so I cant yet opine as to long term durability.... We purchased two 7ft bench seat Crosby, Tuscan Brown Leather couches, and a king Essex bed in Oyster performance fabric, during the heat of COVID, following an exhaustive search which included all the major brick and mortar stores and direct to customer online providers. Ultimately we didn't feel like Crate and Barrel/West Elm's quality justified their price, the online shops products wouldn't last, and RH's prices were too hard to justify, though the quality was there. We wanted couches that could withstand kids, dogs, etc. Couches we can use for the next 30 years. The swatches provided were excellent representations of what was delivered, and in our opinion, the final product is at par with RH's quality, and a significant step above CB/WE. The leather is thick and feels durable, yet remains buttery soft to the skin. The house smells like a new car....an expensive one. Scratches show, but we like the look, and they can be removed easily. Prior to delivery, we were notified that there were issues with our two couches that had been identified by the shipping contractor. After consulting MH, the couches were shipped with the imperfections, which turned out to be what looked like two small burn holes in the same location of both couches. I'm not sure I would have noticed, but after mailing pictures of the imperfections, MH is sending out a specialist to replace the panels on both couches. Needless to say, we've been pleased with the customer service. The Essex bed is well made, all hardwood...very heavy. Our only complaint is the screw for the center support leg doesn't screw in flush with the support beam, so it impedes the cross bar support from sitting flush. We had to shim a few of the cross bars with cardboard to keep them from knocking. Easy fix, but an issue that might be easily remedied during the build process. Build/Delivery times were approximately 3 months. CB and RH times were twice that last time we checked. We were kept up to date through the process. All in all, very pleased with the Maiden Home experience. Such large expenditures made sight unseen are nerve wracking, and we felt like MH did a commendable job of putting many of our concerns to rest. We'll continue to recommend their products, and can see ourselves ordering additional pieces in the future.

5/5  |  Beautiful & quality bed
I purchased Essex bed in king size. It's the most beautiful bed I've ever owned and very very nice quality! Only issue with the order was delivery process! Delivery person called me a day before and told me they are delivering my bed the next day. I was told if I am not around to receive the order, it may take another few months before I can receive my bed. I felt it was a little inconvenient since I had to make myself available to receive the order for next day urgently, but bed quality is superb so I am very happy overall!

5/5  |  100% worth it! We love our Essex bed frame!
We have the Essex bed frame and it was worth every penny. This will be a bed that we will have forever. It’s well made - and we loved that Maiden home kept us in the loop of each stage our bed went through including when material was being sourced, who was making the frame and sewing the headboard. We loved that! Thank you maiden form for the bed of our dreams!

5/5  |  Love The Essex Bed!
This is our first purchase from Maiden Home and won't be the last. We are very happy with The Essex bed. It is covered in Sky performance velvet and is quite lovely. The bed is extremely well made. The delivery crew didn't need any tools to assemble it and they too commented on how well made it is. We very much appreciated the updates Maiden Home sent as the bed was being made. They met the delivery date originally stated and that pleased us very much. Thank you Maiden Home for providing high quality furniture at a fair consumer cost. Looking forward to watching your company grow.

5/5  |  Couldn't be happier with the result
This is our second order (of many to come!) from Maiden Home. We started with our living room - two sofas and a pair of chairs. After loving the result in that space, we came back to Maiden Home when they launched their bedding collection! Our bedroom gets a ton of morning light, which we love, so our goal has always been to keep it light, airy, neutral, and minimal. The moment we laid our eyes on this bed we knew it would completely change our space. We love the straight lines, giving us that minimal, farmhouse feel we crave, but decided to go with the Creme Performance Linen Fabric to give us that soft, Parisian touch. The Essex is a bit more modern too, with it's straight legs, and we went with the Washed Oak for a natural, causal finish. We couldn't be happier with the result and can't wait to continue furnishing our home with Maiden Home!

5/5  |  Beautiful Bed
Beautiful bed, great delivery & I couldn’t be happier with my purchase and the quality of the bed. I will be shopping with Maiden Home again.

5/5  |  Essex Bed
5 stars. I ordered my Essex bed in Bone, in Performance Textured Linen. It is gorgeous, 56" high. I am so happy with customer service, they were so easy to connect with and very helpful in finalizing a few decisions based on size and fabric. The bed came in their prescripted time frame. The delivery was highly professional. I look forward to working with Maiden Home with future purchases.

5/5  |  Crosby Tuscan Leather Couches and King Essex Bed
I don't typically write reviews, but the furniture shopping process was so exhausting...this was warranted. Full disclosure, we've only owned our MH furniture for roughly 3 weeks, so I cant yet opine as to long term durability.... We purchased two 7ft bench seat Crosby, Tuscan Brown Leather couches, and a king Essex bed in Oyster performance fabric, during the heat of COVID, following an exhaustive search which included all the major brick and mortar stores and direct to customer online providers. Ultimately we didn't feel like Crate and Barrel/West Elm's quality justified their price, the online shops products wouldn't last, and RH's prices were too hard to justify, though the quality was there. We wanted couches that could withstand kids, dogs, etc. Couches we can use for the next 30 years. The swatches provided were excellent representations of what was delivered, and in our opinion, the final product is at par with RH's quality, and a significant step above CB/WE. The leather is thick and feels durable, yet remains buttery soft to the skin. The house smells like a new car....an expensive one. Scratches show, but we like the look, and they can be removed easily. Prior to delivery, we were notified that there were issues with our two couches that had been identified by the shipping contractor. After consulting MH, the couches were shipped with the imperfections, which turned out to be what looked like two small burn holes in the same location of both couches. I'm not sure I would have noticed, but after mailing pictures of the imperfections, MH is sending out a specialist to replace the panels on both couches. Needless to say, we've been pleased with the customer service. The Essex bed is well made, all hardwood...very heavy. Our only complaint is the screw for the center support leg doesn't screw in flush with the support beam, so it impedes the cross bar support from sitting flush. We had to shim a few of the cross bars with cardboard to keep them from knocking. Easy fix, but an issue that might be easily remedied during the build process. Build/Delivery times were approximately 3 months. CB and RH times were twice that last time we checked. We were kept up to date through the process. All in all, very pleased with the Maiden Home experience. Such large expenditures made sight unseen are nerve wracking, and we felt like MH did a commendable job of putting many of our concerns to rest. We'll continue to recommend their products, and can see ourselves ordering additional pieces in the future.

5/5  |  Quick and nice quality
Ordered a ready to ship bed, came quick, delivery team assembled it in 15 mins. Solid construction. Happy with our purchase.

5/5  |  100% worth it! We love our Essex bed frame!
We have the Essex bed frame and it was worth every penny. This will be a bed that we will have forever. It’s well made - and we loved that Maiden home kept us in the loop of each stage our bed went through including when material was being sourced, who was making the frame and sewing the headboard. We loved that! Thank you maiden form for the bed of our dreams!

5/5  |  Beautiful & quality bed
I purchased Essex bed in king size. It's the most beautiful bed I've ever owned and very very nice quality! Only issue with the order was delivery process! Delivery person called me a day before and told me they are delivering my bed the next day. I was told if I am not around to receive the order, it may take another few months before I can receive my bed. I felt it was a little inconvenient since I had to make myself available to receive the order for next day urgently, but bed quality is superb so I am very happy overall!

5/5  |  Luxurious
Our bed is gorgeous. Absolutely luxurious. The fabric and shape are modern. The in home setup was fast and easy. Highly recommend!

5/5  |  Superior Quality Product & Customer Service
The Essex Bed was purchased for one of our clients and they absolutely love it. The online images depict an accurate representation of the product and the fabric/leg finish combo is GORGEOUS! We highly recommend this product and company. Superior! We look forward to continuing to work with Maiden Home and their awesome team!

1/5  |  Essex Bed - Leather Issues
I'm an interior designer and specified the Essex Bed for clients in the Tuscan leather. Within a day of arriving, the leather developed "pock" marks or indentations in 5 different spots. I contacted support and was told that the leather can sometimes do this when leaned upon and that the clients should use a hairdryer to tighten it back up...but that it would not permanently correct the issue. Who wants to own a $5,000 bed they have to maintain with a hairdryer? And what company makes a headboard that looks terrible after being leaned against? Very disappointed with both the product and the customer service regarding the issue.
Maiden Home · December 8, 2023
Thank you for sharing your experience with the Essex bed. Our Customer Care team is further reviewing your case and will be in touch directly to propose next steps. In the meantime, please do not hesitate to contact [email protected].

1/5  |  Worst Delivery Service! Scam!
I cannot believe I spent thousands of dollars on a bed I never even received and waited months for, for nothing! Maiden Home promises white glove delivery service, but that is quite frankly a lie! I was not given any options to choose the day or time that worked best for me. I randomly received a voicemail by a man named Ben who informed me that my order was going to be delivered the next day between 1pm-5pm. That did not work for me because I would be at work at that time. When I returned the call, no one answered. I tried calling multiple times throughout the day because no one told me the name of this company nor what their office hours were. On the day of, I was so frantic because I knew I would not be present during the delivery time and I couldn't get a hold of ANYONE, and no one returned my calls. Then I received an email from this unknown delivery service company stating that I could not change or modify the time or day because of COVID-19, and that if I did request to change it would take another month, maybe longer, for my order to be delivered and it would still be a random time and day that I would not know about until the day before. Using COVID-19 as an excuse is a bag of excremental waste because any other place I have ordered furniture from gives me the option of days and times to choose from so that I pick what works best for me. Not the other way around! I am a working woman that lives on my own, therefore I am the only one who can receive my order. I decided to then contact Maiden Home directly. I was given a number to contact the delivery team directly to cancel my appointment and reschedule. This time someone did answer and asked for their company name - Deliveright. The person I spoked to informed me that she could do nothing on her end because they actually use ANOTHER third party delivery company for the area I live in. This person then gave me the number to contact the other company. When I called this number, it was then that I recognized the automated voice machine, and this was the number that I had received the voicemail from a man named Ben. Not surprisingly, no one answered. Once again I called Maiden Home and this time I was angry because, as a customer, paying for luxury furniture, I should NOT be responsible for contacting all these different delivery service companies. If there is a problem with my order, Maiden Home should be the one to fix it! All the while I am having to get ready for work, and still dealing with the situation. I was informed by a Maiden Home representative that they would flag the situation and get the team together to fix the problem and get back to me promptly since this was a time sensitive issue. NO ONE GOT BACK TO ME!!!! I had to be the one to call them, again, right before heading to work. When I got off of work that night, I looked at my phone and saw 4 missed phone calls from the delivery company and a text message that was delivered AFTER 5pm, which was AFTER their own stated ETA, saying that they were 15 minutes away to deliver my order. Then I checked my emails and saw that they sent an email stating that my order had been delivered. How the hell was my order delivered when I was not there to receive it?! I live in a private apartment complex where you have to be buzzed by me to enter, and I live on the 4th floor. White glove delivery service means you have your order delivered to you IN YOUR HOME, with all of the mess cleared away, and placed wherever you want it to be. Suddenly I was afraid they had dumped my bed on the streets of LA. When I got home, no order, nothing. So literally, they said they delivered my order, when they did not! So where the hell is my bed now?! What did I pay for?! Maiden Home is unprofessional, unorganized, and does business with people that are liars, don't answer their phones, and don't provide the best customer service. DO NOT WASTE YOUR MONEY ON THIS COMPANY! I will contacting my bank to file a claim against this company to get my money back.
Maiden Home · April 14, 2021
Hi Carmen, Thank you so much for taking the time to share your experience. We are so sorry for the trouble with your delivery scheduling and for the last minute reschedule. We take your feedback seriously, and we're so sorry that your delivery experience was not consistent with the service levels we hold our partners to. We are reviewing your experience with our leadership team, and with our delivery partners' leadership team, to ensure we are able to better serve you in the future. We are very happy to hear that you have received your piece, and that you had positive feedback for your drive team, delivery experience, and piece during your order's delivery. Please do not hesitate to be in touch with our Customer Care team at [email protected] with any questions at all, as we are here for the lifetime of your piece.

1/5  |  Worst Delivery Service! Scam!
I cannot believe I spent thousands of dollars on a bed I never even received and waited months for, for nothing! Maiden Home promises white glove delivery service, but that is quite frankly a lie! I was not given any options to choose the day or time that worked best for me. I randomly received a voicemail by a man named Ben who informed me that my order was going to be delivered the next day between 1pm-5pm. That did not work for me because I would be at work at that time. When I returned the call, no one answered. I tried calling multiple times throughout the day because no one told me the name of this company nor what their office hours were. On the day of, I was so frantic because I knew I would not be present during the delivery time and I couldn't get a hold of ANYONE, and no one returned my calls. Then I received an email from this unknown delivery service company stating that I could not change or modify the time or day because of COVID-19, and that if I did request to change it would take another month, maybe longer, for my order to be delivered and it would still be a random time and day that I would not know about until the day before. Using COVID-19 as an excuse is a bag of excremental waste because any other place I have ordered furniture from gives me the option of days and times to choose from so that I pick what works best for me. Not the other way around! I am a working woman that lives on my own, therefore I am the only one who can receive my order. I decided to then contact Maiden Home directly. I was given a number to contact the delivery team directly to cancel my appointment and reschedule. This time someone did answer and asked for their company name - Deliveright. The person I spoked to informed me that she could do nothing on her end because they actually use ANOTHER third party delivery company for the area I live in. This person then gave me the number to contact the other company. When I called this number, it was then that I recognized the automated voice machine, and this was the number that I had received the voicemail from a man named Ben. Not surprisingly, no one answered. Once again I called Maiden Home and this time I was angry because, as a customer, paying for luxury furniture, I should NOT be responsible for contacting all these different delivery service companies. If there is a problem with my order, Maiden Home should be the one to fix it! All the while I am having to get ready for work, and still dealing with the situation. I was informed by a Maiden Home representative that they would flag the situation and get the team together to fix the problem and get back to me promptly since this was a time sensitive issue. NO ONE GOT BACK TO ME!!!! I had to be the one to call them, again, right before heading to work. When I got off of work that night, I looked at my phone and saw 4 missed phone calls from the delivery company and a text message that was delivered AFTER 5pm, which was AFTER their own stated ETA, saying that they were 15 minutes away to deliver my order. Then I checked my emails and saw that they sent an email stating that my order had been delivered. How the hell was my order delivered when I was not there to receive it?! I live in a private apartment complex where you have to be buzzed by me to enter, and I live on the 4th floor. White glove delivery service means you have your order delivered to you IN YOUR HOME, with all of the mess cleared away, and placed wherever you want it to be. Suddenly I was afraid they had dumped my bed on the streets of LA. When I got home, no order, nothing. So literally, they said they delivered my order, when they did not! So where the hell is my bed now?! What did I pay for?! Maiden Home is unprofessional, unorganized, and does business with people that are liars, don't answer their phones, and don't provide the best customer service. DO NOT WASTE YOUR MONEY ON THIS COMPANY! I will contacting my bank to file a claim against this company to get my money back.
Maiden Home · April 14, 2021
Hi Carmen, Thank you so much for taking the time to share your experience. We are so sorry for the trouble with your delivery scheduling and for the last minute reschedule. We take your feedback seriously, and we're so sorry that your delivery experience was not consistent with the service levels we hold our partners to. We are reviewing your experience with our leadership team, and with our delivery partners' leadership team, to ensure we are able to better serve you in the future. We are very happy to hear that you have received your piece, and that you had positive feedback for your drive team, delivery experience, and piece during your order's delivery. Please do not hesitate to be in touch with our Customer Care team at [email protected] with any questions at all, as we are here for the lifetime of your piece.

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