Maiden Home Reviews

Words from clients who live with our designs, across our living, bedroom, and dining collections

Products
All reviewsThe Bank Oval Dining TableThe Bank Round Dining TableThe Basel PlinthsThe Beacon Dining BenchThe Beacon Dining ChairThe Bedford Dining TableThe Beekman DeskThe Bond SetteeThe Bowery OttomanThe Breuer Modular SectionalThe Breuer Modular SofaThe Breuer SofaThe Carmine SofaThe Chelsea OttomanThe Chelsea SofaThe Clinton 2-Drawer NightstandThe Clinton 5-Drawer DresserThe Clinton 6-Drawer DresserThe Clinton 9-Drawer DresserThe Clinton NightstandThe Clinton Petite NightstandThe Cooper Dining ChairThe Delancey Bar & Counter StoolThe Dune Chair-and-a-HalfThe Dune SectionalThe Dune SofaThe Dune Swivel ChairThe Ella Coffee TableThe Essex BedThe Franklin BenchThe Franklin OttomanThe Galerie PlinthsThe Hyde ChairThe Jane Dining ChairThe Jones Modular SectionalThe Jones Modular SofaThe Kenmare ChairThe Kent BedThe Laight ChairThe Morro TablesThe Lenox SofaThe Leonard SofaThe Ludlow SofaThe Madison Dining ChairThe Montauk DaybedThe Muir SectionalThe Muir SofaThe Mulberry OttomanThe Perry ChairThe Perry OttomanThe Reade Console TableThe Reade Demilune Console TableThe Reade Dining TableThe Reade Round Dining TableThe Remsen ChairThe Reyes BenchThe Reyes StoolThe Rivington 2-Drawer NightstandThe Rivington Petite 2-Drawer NightstandThe Smith BedThe Sullivan ChairThe Sullivan Chair-and-a-HalfThe Sullivan SectionalThe Sullivan Sleeper SofaThe Sullivan SofaThe Thayer Bar & Counter StoolThe Thompson BedThe Thompson Canopy BedThe Varick Chair-and-a-HalfThe Varick SectionalThe Varick SofaThe Venice ChairThe Vestry Coffee TablesThe Warren SectionalThe Warren SofaThe Weston StoolThe Wythe Bed
The Kent Bed · 12 reviews · 3.7/5
5/5  |  Super Sleek Bed - LOVE!
I've had my Kent bed for about a month and am beyond happy with this piece in my home. I was inspired by how this bed was styled in the main image so I chose a similar combo - the whitest possible option (Performance Tweed in Salt) with the Driftwood leg finish. I continue to receive compliments from my friends and husband on this choice. The slat system is much more supportive than our previous bed and you can tell this will last a lifetime if I wanted it to. I have a very playful dog and the performance material allows any slight messes to be brushed off easily. Would highly recommend!

5/5  |  Yes!
beautiful bed - in king in our master bedroom in mohair. we are very happy. mattress fit perfectly no issues.

5/5  |  Love my Kent
I have a Kent bed in Shell Performance Melange Weave/Driftwood and absolutely love it. The bed assembly was easy and it feels super well constructed and sturdy. The lines are beautiful and feel really unique. The bed is a little higher than our previous platform bed, but that also feels really nice and upscale. We paired the Kent with Clinton nightstands and love them together.

5/5  |  beautiful
received new bed. delivery was a breeze and setup was done in about 30 mins. design, fabric all great. thanks!

5/5
it was amazing

5/5  |  Love my Boucle Kent!
I’m obsessed with my Kent bed in Boucle! The modern yet timeless design is perfect for my space, and the quality is seriously impressive. It’s got this calm vibe that totally transforms the room and it pairs perfectly with my Clinton nightstands. I couldn’t be happier with it!

5/5  |  The best of the best great quality
Nice set up great price! 😀

5/5  |  Kent and Smith Beds
I've very often used the Wythe and Thompson canopy bed in projects over the past few years but recently used the new Smith and Kent beds from MH. in a project. Clients are very happy with the quality, design for the price. Personally these styles show a character, level of taste that is fresh while retaining some of the classic nods I appreciate. Well done MH team.

1/5  |  Beware: Missing Pieces; Defective Construction; Inept Customer Service
Ordered bed on 5/2. It was delivered (1 wk later than 5-6 wk estimate) and [mis]assembled by MH white glove delivery. I noticed quickly that the wood base pieces were entirely misaligned. On further investigation, I noticed that the three supporting base pieces were missing entirely. MH original proposed solution: another delivery team would come and fix in 3.5 weeks, but in the meantime, I should not use the bed for safety considerations. Not acceptable. MH second solution: they will send the missing (and apparently important for safety) pieces, and I could disassemble and reassemble the bed myself. Also not acceptable, but since I did not have use of not only the bed, but the whole room, I agreed to this plan. After three hours of attempts with three people, the bed could not be assembled in a manner that the base and side pieces were properly aligned. MH third solution: an assembly team would come to properly assemble the bed. Accepted. A lone individual arrived (although the MH instructions indicate that two people are required to assemble), he spent an hour completely (and loudly) reconstructing the bed, adding new holes to metal pieces, etc. and informed me that the hardware had been properly installed and needed to be moved. Not acceptable. MH fourth solution: send a new bed in what would have been +15 weeks from the original order. Not acceptable, I requested a refund. MH: fifth solution, okay, a refund, but not until a delivery team available in only limited windows comes to retrieve the faulty bed. The bed (which they will surely junk) has been retrieved, and I am still waiting for the refund, which will apparently take another 1-2 weeks. MH will have had full payment for its defective product for more than three months. I will be certain never to order another MH product and to warn others as well.
Maiden Home · July 26, 2024
Hello, thank you for sharing your feedback—we are sorry that your experience has not met the standards we strive for at Maiden Home. As it is our utmost priority to offer the highest quality products, we are working with our partners to correct these errors going forward. In the meantime, we have confirmed that your refund has been processed. If you have any additional questions, please do not hesitate to contact us at [email protected].

1/5  |  Did not deliver in their promise
I wrote a review about their delivery issue on the Kent bed. They wrote back on the review that this is not their normal customer experience and would be in touch with me but they never contacted me. First if you are truly apologetic, shouldn’t you contact your customer first and apologize and make it right instead of only responding to the review? This feels like lip service to make other customers who are seeing your reviews to make yourself look good but what about actually making your customer feel they are truly cared for? If you are going to say what you are going to do, why not just do it? It doesn’t take a lot of effort to pick up the phone to call the customer and let your customer know that you are apologetic about the experience I’m going through and you are working on resolution to the issue and will get back to me in x days. But so far nothing which makes me even more upset . Just a simple call to acknowledge helps but not even that. . There’s lack of urgency to help customers. This is not an exemplary customer service. I have seen better from lower end furniture store. It is very disappointing experience that I’ll likely never forget.
Maiden Home · May 6, 2024
Hello, thank you for sharing your experience—our Customer Care team has been in touch directly with updates and is working with our delivery partners to hopefully expedite the delivery timeline shared with you last week. For additional questions or concerns, please contact us at [email protected].

1/5  |  Horrible Customer Service - don't believe the hype
We ordered Kent bed and this review is not about the product since I have not received it. First of all, the production time is ridiculous but it is what it is. They give you an estimated window of delivery which for me was about 1.5 month after I ordered it. Fine, we are moving to a new construction and we are reliant on the bed to be delivered within the time that they give you. I thought 1.5 month wait is long given other high end furniture store (furniture hand made) gave me at the most 1 month and was delivered on time. I called a week before the estimated delivery time to make sure that this is still accurate and they told me it was. Then this week I get an email stating that the item has shipped and it won't arrive until one month later. If the order shipped on 4/29, why would it take 1 month in transit to be delivered to my house? That makes no sense and I thought the date was a typo so I called them and they confirmed that yes, it does take a month to transit the product. I asked them why and they give you some crazy story about going to different hubs and stops and etc. If we (customer) are paying this crazy $$ for the product, shouldn't the shipping be sent asap? I mean what kind of carrier are they using if a product takes one whole month to ship in State? It just makes me so upset as we have no bed to sleep on and now have to make other unnecessary arrangements. They take no accountability or ownership and basically say - from customer perspective ' sorry but not sorry' attitude. I expected more from high end furniture store and will now reconsider every purchasing from this company again. Buyer be aware!
Maiden Home · May 1, 2024
Hello, thank you for sharing your experience—we apologize for the delayed notification regarding your updated delivery timeline. Your experience has not met the standards we strive for at Maiden Home, and our Customer Care team is working with our partners to improve your delivery scheduling timeline and will be in touch directly with additional updates. In the meantime, please do not hesitate to contact us at [email protected].

1/5  |  The Kent Bed
First and foremost- when I originally saw this bed I fell in love with it. Did not mind paying up the expensive price knowing it was going to look great in my bedroom. Placed the order in August of 2023 and got it in December. Their white glove delivery was not quite what they explained to me. Upon delivery the bed was damage- one of the feet on the headboard was chipped/broken, the right side had a stained and the footboard had stains that look like droplets of blood. Upon contacting the company they said they would replace all the pieces and that someone would come in and fix them. Now we are in January- the third party people they are using to fix it state they couldn't do it and need to come back another day because they have to disassemble the entire bed and need more people to do the job. You think that would be something Maiden Home should have communicated to them in the beginning. Called the Maiden Home customer care again and got a "we are sorry" but that's all we can do- just wait and set another appointment. I am tire of waiting, taking days off and disrupting my life for something they could have solve by maybe offering me a discount and forgetting all about this. Maybe stop using 3rd party delivery companies! I should have just went to a local furniture store and gave them my support and money. Lesson learned. Let's see what Maiden Home will do next. Hopefully something will be resolve before Spring.
Maiden Home · January 11, 2024
Hello, thank you for sharing your experience with the Kent bed. We are sorry that our delivery did not meet your expectations and are committed to finding a positive resolution. Our Customer Care team has been in touch directly and is working to reschedule a visit with a specialist team. In the meantime, please do not hesitate to contact [email protected].

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